Metering changes are on the way
If you’re an AGL customer, you may have read in your recent bill that we’re changing the terms of your energy contracts from 1 December 2017 in preparation for the Power of Choice metering reforms. Power of Choice is a government-led, industry-wide program to provide consumers with more opportunities to make informed choices about the way you use electricity products and services.
Under new metering rules, digital electricity meters will progressively be made available to all residential and small business customers. We’ve answered your most frequently asked questions about the changes below.
As a result of these changes, we’ve updated the terms and conditions of your contract with us. The amendments relate to how metering services are provided and how data is managed and used. We’ve also updated and clarified certain terms and definitions, which you can view here.
Digital electricity meters give you energy your way with:
Easy to monitor usage
Accurate meter reads
More timely data
Faster move in and out
Helpful online tools
In December 2017, new national metering rules taking effect will improve your ability to access a digital meter and near real-time energy usage information. These changes are all about creating greater market competition and increased innovation in product and service design. Until now, electricity distributors (the companies that provide local infrastructure like poles and wires) have been responsible for managing the installation, maintenance and reading of meters. Outside of Victoria, a basic meter has been the minimum requirement – which, unlike a digital meter, cannot provide advanced functionality including half-hourly readings and remote access or support more flexible billing. Under new metering rules, digital meters will progressively be made available to all residential and small business customers.
In line with these changes, retailers (including AGL) may contact you about upgrading the electricity meter at your premises to a digital meter.
If there's safe and clear access to your meter, you don't have to be at the property during the installation*. For example, please ensure there are no obstacles around the meter (including debris, vegetation, pests or animals) and that any gates or meter boxes are unlocked. If you have concerns about accessibility of the meter, please contact us ahead of your scheduled visit.
*If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed.