If you need a meter for your gas or want to request a mains construction, here's where to get going.

Requesting a gas meter in New South Wales

You need a service line and a gas meter.

apply check visit complete
You will need to provide your gas plumber's details. 

You can complete this form.
We'll be in touch if we need any extra info, otherwise, we'll pass this request to your Distributor in 3-5 business days.
Once your work order is accepted, your Distributor will be able to install your meter and service line. You'll need to make sure they can access your site.
We'll send you an SMS once your installation is complete.


You have a service line, and need a gas meter.

apply check visit complete
You will need to provide your gas plumber's details.

You can complete this form.
We'll be in touch if we need any extra info, otherwise, we'll pass on this request to your Distributor in 3-5 business days.
Once your work order is accepted, your Distributor will be able to install your meter. You'll need to make sure they can access your site.
We'll send you an SMS once your installation is complete.

FAQs

What are the different types of gas meter installations?

There are three types of gas installations that you can apply for:

  1. A mains construction is where there is no existing gas mains available in the street.
  2. A service line installation is where there is no existing gas line connected to the meter box. The service line must be in place prior to a gas meter being installed.
  3. A meter only installation is where there is an existing service line installed, and only the physical meter is required.

How do I know if I need a gas service line?

If you're not sure what your property requires, get in touch with our New Connections team on 1800 680 430.


How will I know that my work request for a meter installation has been accepted?

We will update you with an SMS once the work request is accepted by your Distributor or Meter Provider. Your site must be accessible for the Distributor or Meter Provider to carry out the request.


What do I need to do before a Distributor visits to change or remove my meter?

You'll need to make sure that they can access your site. This means:

  • A clean site, free from rubbish
  • Clear access to the meter box
  • Unlocked gates.

If your site is not in a satisfactory condition, the Distributor will attempt to speak to the site contact and alert us to advise of any issues. If we are contacted, we will then notify you.


How long will a gas meter installation take?

Installation timelines vary between states:

New South Wales


For service line and meter installations, a standard quote will be provided in five business days, and a non-standard quote provided in 10 business days. After you accept the quote, the Distributor will determine the timeframe for the installation.

For meter-only installations, once you have accepted the quote, your gas plumber will advise on installation timelines.

Victoria

It may take up to 30 business days for service lines and an additional three business days for meter installation.
If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must install the service line before the meter can be installed.

Queensland

It may take up to 20 business days for service lines and an additional three business days for meter installation.
If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must install the service line before the meter can be installed.

South Australia

It may take up to 30 business days for service lines and an additional three business days for meter installation.

If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must install the service line before the meter can be installed.

Western Australia

Mains construction may take up to eight weeks. For service lines, it is three weeks for new build dwellings and one week for existing dwellings.


Will I have to pay any additional charges for my meter request?

We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.


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