Apply for a new gas meter

Arrange a gas meter installation for your property.

Requesting a gas meter in New South Wales

Here are the steps to arrange a service line and gas meter or only a meter:

  1. Submitting your application

    Complete a residential gas supply application – you’ll need your gas plumber’s details.

  2. Processing your application

    We’ll check the details and pass along this request to the distributor in 3-5 business days.

    Depending on the location and requirements for your meter, we may need to obtain a quote from the distributor for additional works and this may take an additional two weeks.

    We will advise you after your application has been processed if a quote is required. You’ll be advised of any additional costs which will be contained in the quote.

  3. Site visit

    When your work order is accepted, the distributor will install your meter and service line (they’ll need access to your site).

  4. Completion of the request

    We'll send you an SMS when your installation is complete.



FAQs

What are the different types of gas meter installations?

There are three types of gas installations that you can apply for:

  1. A mains construction is where there is no existing gas mains available in the street.
  2. A service line installation is where there is no existing gas line connected to the meter box. The service line must be in place prior to a gas meter being installed.
  3. A meter only installation is where there is an existing service line installed, and only the physical meter is required.

How do I know if I need a gas service line?

If you're not sure what your property requires, get in touch with our New Connections team on 1800 680 430.


How will I know that my work request for a meter installation has been accepted?

We will update you with an SMS once the work request is accepted by your Distributor or Meter Provider. Your site must be accessible for the Distributor or Meter Provider to carry out the request.


What do I need to do before a Distributor, metering provider or technician visits to install, change or remove my meter?

You'll need to make sure that they can access your site. This means:

  • A clean site, free from rubbish
  • Clear access to the meter box
  • Unlocked gates.

If your site is not in a satisfactory condition, the distributor, metering provider or technician will attempt to speak to the site contact and alert us to advise of any issues. If we are contacted, we will then notify you.


How long will a gas meter installation take?

Installation is performed by your local Distributor, and timelines vary between states.

You can find out who your local distributor is by using the lookup tool on this page:

New South Wales

For service line and meter installations, a standard quote will be provided in 5 business days, and a non-standard quote provided in 10 business days. After you accept the quote, the Distributor will determine the timeframe for the installation.

For meter-only installations, once you have accepted the quote, your gas plumber will advise on installation timelines.

Victoria

It may take up to 30 business days for service lines and an additional three business days for meter installation.
If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must install the service line before the meter can be installed.

Queensland

It may take up to 20 business days for service lines and an additional three business days for meter installation.
If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must install the service line before the meter can be installed.

South Australia

It may take up to 30 business days for service lines and an additional 3 business days for meter installation.

If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must install the service line before the meter can be installed.

 

Western Australia

Mains construction may take up to eight weeks. For service lines, it is three weeks for new build dwellings and one week for existing dwellings.


Will I have to pay any additional charges for my meter request?

We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.


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