Depending on your connection, you may have access to an nbn connection box. This is the box that your modem connects to (not the modem itself) and may also need to be reset.
To reset the nbn connection box, turn off the power at the wall switch and unplug the power cable. While it's unplugged, take the cover off the box and ensure the interior cables are pressed in fully. Wait at least 30 seconds before plugging it back in and turning it on, then wait 2-3 minutes for the settings to sync before trying to access the internet.
Some connection types such as Fibre to the Node (FTTN) won't have access to an nbn connection box. If you're still having issues, contact our team using the support options below.