If you’re still having trouble connecting to the internet, you may need to configure your modem settings manually. Here is some advice you can use along with your modem’s setup guide.
Connect your computer or phone to your device by Wi-Fi or using an ethernet cable. Open a browser window and enter the IP address for your device manufacturer:
- Asus: 192.168.1.1
- Billion: 192.168.254
- D-Link: 192.168.1.1
- Fritzbox: 192.168.178.1
- Huawei: 192.168.1.1
- Linksys: 192.168.1.1
- Netcomm: 192.168.20.1
- Netgear: 192.168.1.1 or 192.168.0.1 or http://www.routerlogin.com
- Technicolor: 192.168.1.254
- TP-Link: 192.168.1.1 or http://tplinkwifi.net
If your manufacturer is not listed, or the IP addresses do not work, check the bottom of your device for a sticker with the IP address.
You’ll find your device username and password on the sticker on the bottom of your device. If these do not work, try factory resetting your device to restore the default username and password. To do this, hold the ‘Reset’ button for about eight seconds or until the lights start flashing.
If a reset does not work, check your device’s manual or manufacturer website for more information and to get help.
Contact us and we can provide you with a public static IP. There will be a monthly charge for having one.
When asked to enter your PPPoE username and password, enter your AGL internet account number for both username and password.
If this does not work, contact us.