Setting up your own device with AGL internet

Help to set up a modem or router you bring yourself once your nbn® connection is live. 

Check your device is suitable before you start

Your device needs to be compatible with both:

  • the nbn network - check this with an internet search on your device
  • your nbn connection type - find this in your sign up confirmation email for AGL internet

Connect your equipment

Select your nbn connection type below, and you’ll find advice on how to connect your cables to the right ports.

What you'll need

  • Ethernet cable - the cable you’d use to plug your PC, PlayStation or other consoles into your modem
  • nbn connection box
  • Modem or router

How to connect your equipment

  1. Plug one end of the cable into the port labelled ‘Gateway’ on your nbn box. 
  2. Plug the other end into the port labelled ‘WAN’, ‘Internet’ or ‘nbn’ on your device. If you’re unsure which port it is, check your device’s setup guide.
Fibre to curb illustration

What you’ll need 

  • A telephone cable for plugging a home phone into the wall socket
  • VDSL compatible modem or router 

How to connect your equipment

  1. Plug one end of the phone cable into the phone socket on the wall.
  2. Plug the other end into the port on your device labelled ‘DSL’. If you’re unsure which port it is, check your device’s setup guide. 
Fibre to Building illustration

What you’ll need

  • Ethernet cable - the cable you’d use to plug your PC, PlayStation or other consoles into your modem
  • nbn connection box
  • Modem or router

How to connect your equipment

  1. Plug one end of the ethernet cable into the port on your device called ‘WAN’, Internet' or ‘nbn'. 
  2. Plug the other end into a UNI-D port on your nbn box. You may need to try different UNI-D ports to find the correct one. 
Fibre to premise illustration

What you’ll need

  • Ethernet cable - the cable you’d use to plug your PC, PlayStation or other consoles into your modem
  • nbn connection box
  • Modem or router

How to connect your hardware

  1. Plug one end of the ethernet cable into the port on your nbn box.
  2. Plug the other end into a UNI-D port on your nbn box. You may need to try different UNI-D ports to find the correct one. 
Hybrid fibre coaxial illustration

What you’ll need

  • Ethernet cable - the cable you’d use to plug your PC, PlayStation or other consoles into your modem
  • nbn connection box
  • Modem or router

How to connect your equipment

  1. Plug one end of the ethernet cable into the port on your device called ‘WAN’, Internet' or ‘nbn'. 
  2. Plug the other end into a UNI-D port on your nbn box. You may need to try different UNI-D ports to find the correct one. 
Fixed wireless plus illustration

Connect to Wi-Fi

Turn on your device and wait 5 to 10 minutes. Then it’s time to connect your phone or computer to Wi-Fi. 

Look at the back or under-side of your modem for the:

  • SSID (Service Set Identifier) – the network name you select on your phone or computer
  • Security key – the password you enter to connect.

If you’re unable to connect to Wi-Fi 

If you’re unable to connect to the internet, try the steps below before contacting us. 

It may be that your device is locked by your previous service provider. Contact your previous internet provider to check if your device is locked. 

If you’re still having trouble connecting to the internet, you may need to configure your modem settings manually. Here is some advice you can use along with your modem’s setup guide. 

How to access your modem’s settings

Connect your computer or phone to your device by Wi-Fi or using an ethernet cable. Open a browser window and enter the IP address for your device manufacturer:

  • Asus: 192.168.1.1
  • Billion: 192.168.254 
  • D-Link: 192.168.1.1
  • Fritzbox: 192.168.178.1
  • Huawei: 192.168.1.1
  • Linksys: 192.168.1.1 
  • Netcomm: 192.168.20.1
  • Netgear: 192.168.1.1 or 192.168.0.1 or http://www.routerlogin.com
  • Technicolor: 192.168.1.254
  • TP-Link: 192.168.1.1 or http://tplinkwifi.net

If your manufacturer is not listed, or the IP addresses do not work, check the bottom of your device for a sticker with the IP address.

How to find your device username and password

You’ll find your device username and password on the sticker on the bottom of your device. If these do not work, try factory resetting your device to restore the default username and password. To do this, hold the ‘Reset’ button for about eight seconds or until the lights start flashing. 

If a reset does not work, check your device’s manual or manufacturer website for more information and to get help.

If you need a public static IP 

Contact us and we can provide you with a public static IP. There will be a monthly charge for having one. 

Setting up your device as PPPoE

When asked to enter your PPPoE username and password, enter your AGL internet account number for both username and password. 

If this does not work, contact us.

If you’re still having issues connecting, visit our Troubleshooting and outages page.

nbn®, nbn co and other nbn logos and brands are trade marks of nbn co limited and used under licence.


Need support?

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Opening hours may differ on public holidays.

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More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.