Activate an eSIM

Want to activate a physical SIM card? Visit the Activate SIM card page.

How to activate your eSIM

Make sure your device is connected to WiFi and you scan the QR code with the same device that you want to activate the eSIM on.

1. Using the camera function on your device, scan the QR code in your welcome email

2. Follow the prompts on your phone to register your eSIM

If you’re transferring your number, you’ll also need to: 

3. Log in to My Account, then select a property (if applicable) 

4. Scroll down to the Mobile section 

5. Select Activate SIM and follow the prompts  

Please note: if you currently have a physical SIM, keep it in your phone until it stops working.  

We’ll send you a confirmation SMS when your activation is complete. 

Having trouble activating your eSIM?

Try the steps below or contact us.

These steps may vary slightly depending on your device and the operating system it runs. It’s always good to check your device’s manual. 

For iOS/iPhone

  1. On your eSIM-compatible device, go to Settings
  2. Select Mobile
  3. Select Add eSIM
  4. Select Use QR code and scan the QR code in your welcome email to follow the prompts

For Samsung 

  1. On your eSIM-compatible device, go to Settings
  2. Select Connections then SIM card manager 
  3. Select Add mobile plan 
  4. Scan the QR code in your welcome email and follow the prompts

For Pixel 

  1. On your eSIM-compatible device, go to Settings
  2. Select Network and internet then SIMs (add a network) 
  3. Select Download a SIM instead and follow the prompts

Related topics

Activate mobile SIM


Need support?


Prefer to talk? We're here Monday – Friday 8am-6pm AEST/AEDT only, closed weekends.

Opening hours may differ on public holidays.

Call 131 245
More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.