Financial support and
customer assistance options
If you’re finding it hard to pay your electricity, gas, internet or phone bill, we’re here to help.
Financial support and
On this page
- More time to pay energy bills Jump to: More time to pay energy bills
- Ongoing support with bills (energy, internet and mobile) Jump to: Ongoing support with bills (energy, internet and mobile)
- Energy concessions, grants and rebates Jump to: Energy concessions, grants and rebates
- Other support for energy bills Other support for energy bills
More time to pay your electricity or gas bill
If you need more time to pay your latest electricity or gas bill, and do not think you'll need ongoing help, you can apply online for a Payment extension or instalment plan.
Ongoing support with bills
We offer extra support if you need more than a payment extension or instalment plan.
Concessions, grants and rebates for electricity and gas
If you're a senior, have medical equipment, had a change to your financial situation or are on a low income, check if you’re eligible for a range of Concessions, grants and rebates.
Other support for energy bills
Unexpected high energy bills
Find possible reasons for your unexpected high energy bill and ways to manage them.
