Add concession cards
Learn how to add concessions cards and check the status of those already attached to your account.
Add or update your concessions
If you:
- Are eligible for a concession but haven't provided us with your concession card details, or
- Need to update your current concession details.
You can have these updated by getting in touch with us.
We offer various concessions to eligible account holders on behalf of the state government. To check if you're eligible for a concession, visit Concessions, grants and rebates.
Check the status of a concession
If you think your concession card is not being applied to your account:
- Make sure that you're still entitled to a government concession card
- Check that your concession card hasn’t expired
- Check that the primary card holder’s name on your relevant concession card matches the primary name on your AGL account
AGL accounts must be in a single name for credit reporting and privacy purposes. Services Australia requires that AGL account names strictly align with the primary card holder’s name on the relevant concession card.