Add concession cards
Learn how to add concession cards and check the status of those already attached to your account.
Add or update your concessions
It’s easy to add an eligible concession card to your account or update your concession details.
Our Virtual Assistant will gather your concession card details and put you in touch with a team member to update your account. Chat with us.
Check if we have your concession details
Look at your latest bill to see if any concessions were applied to your account. They’ll be listed under ‘New charges and credits’ on page 2 of your bill. Learn more about how to Read your energy bill.
We offer various concessions to eligible account holders on behalf of the state government. To check if you're eligible for a concession, visit Concessions, grants and rebates.
Check the status of a concession
If you think your concession card is not being applied to your account:
- Make sure you're still entitled to a government concession card.
- Check your concession card hasn’t expired.
- Check the primary card holder’s name on your relevant concession card matches the primary name on your AGL account.
AGL accounts must be in a single name for credit reporting and privacy purposes. Services Australia requires that AGL account names strictly align with the primary card holder’s name on the relevant concession card.
Energy Bill Relief Fund payments will automatically be applied to eligible electricity accounts sometime after 1 July. To learn more about who’s eligible, how much it is and how it’s applied visit our Energy Bill Relief Fund page.
If you’re an eligible concession card holder, make sure your concession details are up-to-date on your electricity account. For help updating your details, contact us.
