Check the status of a concession
If you think your concession card is not being applied to your account:
- Make sure that you're still entitled to a government concession card
- Check that your concession card hasn’t expired
- Check that the primary card holder’s name on your relevant concession card matches the primary name on your AGL account
AGL accounts must be in a single name for credit reporting and privacy purposes. Services Australia requires that AGL account names strictly align with the primary card holder’s name on the relevant concession card.