Add concession cards

Learn how to add concessions cards and check the status of those already attached to your account.

Add or update your concessions

If you:

  • Are eligible for a concession but haven't provided us with your concession card details, or
  • Need to update your current concession details.

You can have these updated by getting in touch with us.

Want to know what concessions you're eligible for?

We offer various concessions to eligible account holders on behalf of the state government. To check if you're eligible for a concession, visit Concessions, grants and rebates

Check the status of a concession

If you think your concession card is not being applied to your account:

  • Make sure that you're still entitled to a government concession card
  • Check that your concession card hasn’t expired
  • Check that the primary card holder’s name on your relevant concession card matches the primary name on your AGL account

AGL accounts must be in a single name for credit reporting and privacy purposes. Services Australia requires that AGL account names strictly align with the primary card holder’s name on the relevant concession card.

Need support?


Send us a message from the app or My Account and we’ll get back to you. Reply whenever it’s convenient, just like texting a friend.

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Call 131 245
More ways to get support

For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.