Manage Consumer Data Right

What is the Consumer Data Right?

The Consumer Data Right (CDR), sometimes called Open Energy, gives electricity energy consumers greater transparency around energy usage and costs. By allowing you to choose to give third parties access to your energy data, the CDR enables you to make informed decisions about your energy service.

Under the CDR, you can permit AGL to share data with accredited third parties on your behalf. The data you share relates to your electricity contract and information about you, your accounts and billing arrangements. We refer to this data as “CDR data”.

For example, you might give a third party permission to access your CDR data via their website or app, so you can better understand how and when you use energy, empowering you to find the right energy deal.

No, it's your choice if you want to use the CDR to share your data with accredited third parties. You can also stop any data-sharing arrangements at any time.

You can share your CDR data with any CDR-accredited third-party organisations. 

See list of CDR accredited organisations

The types of data you can share:

  • Name and contact details (name, address etc.)
  • Organisation profile and contact details (where applicable – business name, address, etc.)
  • Account and plan details (for your AGL electricity account)
  • Concessions and assistance details (if you have any)
  • Payment preferences (how you pay your bill, billing frequency and any scheduled payments)
  • Billing payments and history information
  • Electricity connection and meter information
  • Electricity generation and storage (if you’ve got a solar plan)
  • Electricity usage

Name and contact details can include details of the account holder and other individuals associated with the account holder's account.

You can view all your data-sharing arrangements through our online AGL CDR dashboard.

IMPORTANT

We’ll never share your AGL login details, password or verification code with a third party, and we’ll never ask you to provide a third party with your password.

There are strict protocols that apply to both the collection of CDR data and subsequent use of that data under the Competition and Consumer Act and the CDR Rules. 

To request access to your CDR data through third parties, they must be accredited by the Australian Competition and Consumer Commission (ACCC). The ACCC has set stringent accreditation criteria and privacy and information security standards that must be met before the third party accesses any CDR data. The Office of the Australian Information Commissioner (OAIC) also regulates the privacy of CDR data.

No. We will not charge you or an accredited third party when you enter into a data-sharing arrangement. In the future, if any data has a fee attached, we will let you know on the online AGL CDR dashboard.

For residential accounts

Eligible residential customers can share their data through the CDR.

IMPORTANT

The following customers and accounts cannot currently share CDR data or may have limitations in sharing their CDR data: residents of Western Australia, gas accounts, off-market embedded networks, unmetered supply accounts, AGL Mobile, AGL Internet, and former Powerdirect accounts. Embedded networks are often used in apartment buildings, retirement villages and gated residential communities. 

To be eligible to share CDR data, you need to:

  • be at least 18 years old
  • have an email registered and authenticated by us
  • have an eligible, active AGL electricity account
  • be the Primary Account Holder, a Secondary User or have Authority to Act.

Who can share CDR data?

Primary Account Holder

The Primary Account Holder is the person who is financially responsible for the account (their name is on the bill).

Eligible Primary Account Holders aged 18 or over can share CDR data.

Secondary User

A Primary Account Holder (an individual, not a business), may request an additional person aged 18 years or over be allocated to their account for the purpose of sharing data. This person is known as a Secondary User.

To make someone a Secondary User, the Primary Account Holder must first add them to the account as an authorised person. You can also contact us to add an authorised person.

Once an authorised person has been added to the account, the Primary Account Holder needs to contact us so we can set up the authorised person as a Secondary User for your account.

Authority to Act

Where a Primary Account Holder has a Power of Attorney, State Trustee or Court Appointed Authority appointed to assist with their electricity account on their behalf, the Primary Account Holder or the appointed person may assign that individual as an Authority to Act on their account.

If you have an eligible active AGL electricity account with us, but it’s not set up for online access (meaning you don’t have a MyAccount login), you can contact us for help. We’ll be able to validate and verify your contact details if you wish to share your CDR data with an accredited third-party organisation.

How to share data

  1. Begin at the accredited third party’s website or app. Select the data you want to share and how long you want to share it for. This can be once off or an ongoing arrangement.
  2. Consent to the accredited third party collecting your CDR data held by us. To do this, they'll direct you back to AGL to verify your identity.
  3. Verify your identity with a One-Time Password, using the email address registered with your AGL account.
  4. Once verified, you can choose the accounts you'd like to share your CDR data from. You’ll only see accounts available for data sharing.

How to manage and stop data sharing

You can stop sharing your CDR data at any time, by contacting the accredited third party and withdrawing your consent for them to collect your CDR data. You can also ask us to stop sharing your data.

Note: If you’re already sharing CDR data and want to change how long you share data for, you need to contact the accredited third party.

To view and manage data sharing via MyAccount:

  1. Log into My Account using your registered email address.
  2. Select your name in the top right corner, then select ‘Profile’.
  3. Under ‘Personal details’ select ‘Data sharing’ then 'Manage Data Sharing’, then ‘Edit’.
  4. Log in to your AGL CDR dashboard (we’ll ask you to verify your identity with a One-Time Password).
  5. Select ‘Manage Data Sharing’ to see details of your active and inactive data sharing arrangements.
  6. To stop sharing CDR data with an organisation, select ‘View’ for the relevant organisation, then select ‘Stop sharing’.  

If you don’t have access to My Account, you can still share CDR data - contact us for help.

Once you’re set up, you can manage CDR data sharing by logging in to your online AGL CDR dashboard at dashboard.cdr.agl.com.au.

As a Primary Account Holder you can appoint someone to manage data sharing for your energy account. This means they can share your CDR data with accredited third parties as a Secondary User.

The Primary Account Holder and the Secondary User must be at least 18 years old.

Assign a Secondary User to your account

  1. First, add them to the account as an authorised person via My Account. If you don’t have access to My Account, contact us for help.
  2. Once they’ve been added as an authorised person on the account, you must then contact us so we can assign them as a Secondary User. You can ask us to assign them as a Secondary User to multiple accounts, provided they are an authorised person for each account they are assigned to.
  3. After the Secondary User has been assigned to an account, you can then enable CDR access for the Secondary User, using the steps below. 

Enable CDR access for a Secondary User

  1. Log in to your AGL CDR dashboard with your registered email address.  For added security, we'll also email you a One-Time Password for verification.
  2. If you have multiple profiles, select your personal account.
  3. Select 'Manage Account Settings' and choose the account you want to assign Secondary User access to.
  4. Select 'Enable Secondary Users', choose a Secondary User and proceed to confirm.
  5. To assign access for multiple accounts, repeat the steps 3 and 4 for each account. You can assign a Secondary User to multiple accounts, provided that Secondary User is an authorised person for each account they are assigned to.

Once a Secondary User has been enabled, they’ll be able to log in to their own AGL CDR dashboard and authorise data sharing until their access is disabled or they cease to be an authorised person for your account. They will no longer be able to share data from your account if you have no active AGL electricity accounts.

You can monitor the data sharing arrangements that a Secondary User has started, and you can stop them from sharing CDR data at any time.

Monitor and remove Secondary Users

IMPORTANT

If your Secondary User has any active data-sharing arrangements when you disable their access or remove them from your account, these arrangements will be paused. If the Secondary User’s access in enabled again and the arrangement hasn’t expired, the data sharing will resume.

You can remove a Secondary User’s access to share CDR data via your AGL CDR dashboard.

  1. Log in to your AGL CDR dashboard with your registered email address.
  2. If you have multiple profiles, select your personal account.
  3. Select Manage Account Settings and choose the account you want to remove the Secondary User Instruction from.
  4. Select Disable Secondary Users, choose a Secondary User and proceed to confirm.
  5. To remove access for multiple accounts, repeat steps 3 and 4 for each account.

Notifications about Secondary User activity

By default you'll receive email notifications whenever:

  • you create or remove a Secondary User
  • a Secondary User creates or amends an arrangement
  • an arrangement created by a Secondary User is stopped or expires.

You can turn off these email notifications by going to the Account Settings in your AGL CDR Dashboard.

Other ways to restrict data sharing for a Secondary User 

You can remove an individual as an authorised person from your account, which also removes them as a Secondary User. Remove an authorised person in My Account or you can contact us.

Manage Secondary User contact and personal information

To update a Secondary User’s contact or personal information, the Secondary User must contact us  to make the updates.

If you have or are a Power of Attorney, Court-Appointed Authority, or State Trustee who can make certain decisions on a Primary Account Holder’s behalf, you may want to set up the ability to share CDR data for any applicable accounts. 

An Authority to Act user and the Primary Account Holder must be at least 18 years old.

To set up or remove an Authority to Act user please contact us.

Authority to Act is only available for Residential customers. For business accounts, a Nominated Representative is required.

For business accounts

Your organisation must assign at least one individual as a Nominated Representative before CDR data can be shared.

Even if your business accounts has one or more authorised 'contacts', data cannot be shared until at least one of those contacts or a newly assigned contact is assigned as a Nominated Representative.

We’re not authorised to disclose data for an organisation without a Nominated Representative.

IMPORTANT

The following customers and accounts cannot currently share CDR data or may have limitations in sharing their CDR data: residents of Western Australia, gas accounts, off-market embedded networks, unmetered supply accounts, AGL Mobile, AGL Internet, and former Powerdirect accounts. Embedded networks are often used in shopping centres, commercial towers and business parks.

Eligible businesses include all business customer types such as Commercial and Industrial, Multisite and Small Business customers.  

To share CDR data, your business needs to have:

  • an active AGL electricity account
  • aggregated usage of less than 5 GWh per year
  • a Nominated Representative on the account aged 18 or over, with an email registered and authenticated by AGL.

How we calculate annual usage

We calculate your company’s annual usage at an aggregated level for all accounts linked to your company’s Australian Business Number (ABN) or Australian Company Number (ACN). A contract may include more than one supply address. 

If you've been with us for less than 12 months, we’ll use your estimated annual consumption.

Complete the online form Appoint a Nominated Representative for Consumer Data Right (CDR).

We’ll get back to you within five business days to let you know the outcome of the application. 

Note that a Nominated Representative also needs to be an authorised contact for your company. If we approve a Nominated Representative and they’re not already listed as an authorised contact, we’ll add them as an authorised contact and they will be able to maintain the business’ account.

My Account

If your business account uses My Account, you can remove an individual as an authorised person, which will remove their account access and remove them as a Nominated Representative for CDR. 

To remove someone as a Nominated Representative but keep them as an authorised person, contact us.

AGL for Business

If your business account is in AGL for Business, contact us to remove a Nominated Representative.

Re-assign a Nominated Representative

To re-assign someone who was removed as a Nominated Representative, see how to Appoint a Nominated Representative.

IMPORTANT

To update a Nominated Representative’s contact or personal information, the Nominated Representative must contact us themselves by calling us on 131 245.

Don’t have My Account access? If your business has an eligible, active AGL electricity account with us, but it’s not set up for online access, you can still share CDR data. Contact us for help.

How to share data

  1. Begin at the accredited third party’s website or app. Select the data you want to share and how long you want to share it for. This can be once off or an ongoing arrangement.
  2. Consent to the accredited third party collecting your CDR data held by us. To do this, they'll direct you back to AGL to verify your identity.
  3. We'll ask you to verify your identity with a One-Time Password, using the email address registered with your AGL account.
  4. Once verified, you can choose the accounts you'd like to share your CDR data from. You’ll only see accounts that are available for data sharing.

Your business can stop sharing CDR data at any time. This can be done by withdrawing consent given to the accredited third party to collect your business’ CDR data, or withdrawing authorisation provided to us to share your business’ CDR data.

How to manage and stop data sharing

A Nominated Representative can:

  • monitor CDR data sharing arrangements they've entered into
  • withdraw an authorisation they have given to disclose CDR data
  • remove themselves as a Nominated Representative at any time.

My Account

To manage or stop sharing data via My Account:

  1. Log in to My Account using your registered email address.
  2. Select your name in the top right corner, then select 'Profile'.
  3. Under ‘Personal details’, select ‘Data sharing’ then ‘Manage Data Sharing’, then ‘Edit’.
  4. Log in to your CDR dashboard (we’ll ask you to verify your identity with a One-Time Password).
  5. Select ‘Manage Data Sharing’ to see details of your active and inactive data sharing arrangements.
  6. To stop sharing CDR data with an organisation, select ‘View’ for the relevant organisation, then select ‘Stop sharing’.

To change the time period you want to share data with an accredited third party, you need to contact them.

AGL for Business account holders

To manage or stop sharing CDR data for your AGL for Business account:

  1. Log in to your CDR dashboard at dashboard.cdr.agl.com.au (we’ll ask you to verify your identity with a One-Time Password).
  2. Select ‘Manage Data Sharing’ to see details of your active and inactive data sharing arrangements.
  3. To stop sharing CDR data with an organisation, select ‘View’ for the relevant organisation, then select ‘Stop sharing’.
IMPORTANT

We’ll never share your AGL login details, password or verification code with a third party, and we’ll never ask you to provide a third party with your password.

Troubleshooting and FAQs

You can access CDR via My Account or directly from the CDR dashboard. If you've never used AGL online services and need some help, please contact us.

To log in, enter your registered email, then provide the One-Time Password that we send you.

If the customer details in your AGL account and CDR profile don’t match, your CDR access may be blocked as a security measure. If you’re affected, please contact us to confirm your details.

Didn't receive a One-Time Password?

  • Look in your junk or spam folder. If your email service has 'Focused' and 'Other' tabs, check them too.
  • Check if your inbox is full, it might not be able to receive emails.
  • Make sure you're looking at the right inbox. The One-Time password is sent to the email address used to log into your account.

If none of these tips work, select 'Re-send code' on the 'Verify with One-Time Password' page.

If resending your code doesn't work, you can contact us to confirm we sent the email.

If you don’t have access to My Account, you can still share CDR data - contact us for help.

Once you’re set up, you can manage CDR data sharing by logging in to your online AGL CDR dashboard at dashboard.cdr.agl.com.au.

Yes, in some circumstances, you can share some CDR data for accounts closed less than two years ago. You will need to have at least one open electricity account with us.

We don’t offer a product data request service. To compare different electricity providers and products, use these government-operated services:

Correct, delete or de-identify CDR data

If any of the CDR data we have shared about you or your business is incorrect, you can ask us to correct it. We’ll let you know who we shared it with and how to request that your corrected CDR data is shared with the accredited third party. 

You have the right to request the accredited third party you shared your CDR data with to delete or de-identify your data. Any CDR data shared with an accredited third party will be handled according to their own privacy and security procedures. You should check their app or website for more information on how they handle any CDR data you have already shared with them.

More information

If you need more information about the Consumer Data Right check out the AGL Consumer Data Right Policy or contact us via email at ConsumerDataRightInquiries@agl.com.au.

Privacy

Your privacy is important to us. When we collect personal information, we follow the obligations set out in the Privacy Act. If you want to know more about how we handle your personal information at AGL, see our Privacy Policy.


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