Financial support and customer assistance options
Our financial support, customer assistance options and energy-saving tips.
Our financial support, customer assistance options and energy-saving tips.
Sometimes you may need a little extra help. Whether its paying your energy bills or navigating a challenging situation, we have a number of support options available for you.
If you need more time to pay your latest bill and don't think you'll need ongoing help, you can apply for a Payment extension or instalment plan.
Sometimes you may need a little extra help with your energy bills. Whether it’s a payment extension or instalment plan, advice on concessions and rebates, or extra support with ongoing bills and reducing your energy use, our Staying Connected program could offer some extra support.
Find out more about our Staying Connected program.
We’re committed to helping all employees and customers who need Family and domestic violence support.
If you're a senior, have medical equipment, had a change to your financial situation or are on a low income, you could be eligible for a range of Concessions, grants and rebates.
Register your life support equipment with us and find concessions available to you at Life support equipment.
Find out how to close or transfer the account of a deceased estate.
Guides to help you understand energy billing and support options in easy English and common languages. Go to Translated and Easy English billing guides.
Learn good energy habits and simple ways to reduce your energy bill.