Solar Feed-in Tariffs and Billing | Help and Support

Feed-in Tariffs (FiT)

A feed-in tariff is the rate paid for electricity fed into the grid. You can get paid for it in cents per kWh that will appear as a credit on your bill. Maximum system capacity and eligibility criteria apply.

You’ll be able to see your tariff by viewing your contract in My Account.

Feed-in tariff rate

The feed-in tariff rate you’ll be getting will differ from state to state and depend on which plan you’re on.

Feed-in tariffs are not subject to GST for residential customers.

A feed-in tariff is the rate paid for any electricity your solar PV system feeds into the grid. The rate you receive may differ if you are eligible for a government scheme feed-in tariff. These rates can change from time to time. If they do, we will notify you no later than your next bill after the change, unless you are in Victoria, where we’ll give you at least five business days’ notice.

To be eligible for AGL’s solar feed-in-tariff rate, the inverter capacity of your solar system must not exceed, or must be export limited to, 10kW (for NSW), 10kVa per phase (for SA), 30 kW (for Qld), or 100kW (VIC) and you must not be receiving a feed-in tariff under any government scheme.

View solar feed-in information and terms.

Solar services are not currently available in Western Australia.

Solar credits

You’ll receive credits for the power you supply to the grid only after your meter has been installed and we’ve received relevant documentation from your installation company.

If you've got solar, you can arrange your credits to be sent automatically every quarter. To set up, contact us.

You can transfer excess solar credits to be used toward the payment of other energy bills. Each time you want to make a credit transfer from one account to the other you'll need to contact us.

Solar bill management

You can track your usage and manage your solar billing in My Account and the AGL app.

Changing the name of the primary account holder on your bill may affect your feed-in tariff.

For NSW, SA and VIC:

a change in the account name should not have any impact on the feed-in tariff at the property.

For QLD:

a change in the account name will change your feed-in-tariff to the default RFiT (Retail Feed In tariff: 8.0c per kWh).

These details don't apply to spouses of existing account holders.

If you need to change the primary account holder on your account, contact us.

If your solar panels have recently been installed but you’re not receiving credits, and assuming you are not using all the power you generate from your panels, we may still be waiting for documentation from your installation company. Typically there’s a two to four week delay between solar system installation and usage visibility on your bill.

If it's been longer than a month since installation or your system isn't newly installed, contact us.

If you've received a high bill showing 0kWh feed in, either you’ve consumed 100% of the solar you’ve produced, or your solar system isn’t working. You can view how much solar you've consumed on page 2 of your bill under 'New charges and credits'.

For information on whether your solar system is working properly visit Solar problems and maintenance or contact us.

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We moved into our current house at the end of June. This is the first time we've rented a house with solar so we don't know anything about them, we don't even know if they're working properly or not. When we look at something like the switchboard in our house, it looks like the solar panels are working. But we don't know if it's true. 1. How can we know if the solar panels are working? 2. And can you see how much the solar panels contribute to the reduction of electricity costs? I logged into the AGL website and checked it thoroughly, but I couldn't find it. I downloaded the AGL mobile app and checked it thoroughly, but I couldn't find it.

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Solar Export Restrictions

Hi I am a resident of Dondingalong NSW 2440 (near Kempsey) and am about to install a residential solar system. You offer attractive feed in rates with some conditions and I intend to move our account to AGL at the time of installation. I would like to get some clarity around the eligibility for the 21c FIT. 1) When you say a system is 10kW in size, do you mean 10 kW inverter or 10kW of panels? Clearly the latter does not generate 10kW (more like 7.5kW). 2) Depending on the answer to Q1, if I install a system that is over the limit, what FIT am I eligible for? 3) Are there limits on the amount that a residential system can feed back to the grid both over and under 10kW?

Updated: July 2023 SOLVED

AGL SOLAR SAVERS Question

Hi Folks I would email AGL with my questions about this but it looks like they don't want to be contacted - the references to chatting online are text\graphics only not links, and I'm not after the Indian call centre, so I'm hoping people here can help. I'm looking at installing a 5-10kW solar system later this year, depending on the advice I receive, but am a little confused by the Solar Saver plan info. At present the SS plan offers a 17c per kWh Feed-in-Tariff which is balanced out by higher General Usage, Controlled Load, and affiliated Supply Charges. That all seems self explanatory and so long as I'm a net producer each month\quarter\bill period the costs will be paid by the credits earned. What I'm confused about is the fact the plan says it's a 24 month no lock in contract with variable rates. Can someone decipher this for me? How can a plan be for 24 months if it's not locked in? Isn't it just a rolling contract? And what of the variable rates? Does that apply exclusively to the General Usage\Controlled Load\Supply Charges, or does it also apply to the 17c per kWh? Could I sign up today and then be notified tomorrow that AGL are slashing the FiT to 1c per kWh? Any and all advice greatly appreciated!

Updated: Jan 2023 SOLVED