Credit refund process
Most credit refunds can take up to 7 business days to be processed and can only be sent to the account from which the payment was made. Payments made at Australia Post must be refunded by cheque and can take up to 16 business days to be processed.
Be sure to check your bank account regularly to ensure your refund has arrived. We'll let you know if the payment was dishonoured or if there are any other issues. If you've got your mobile number listed with us, you'll get an SMS detailing the outcome of the refund.
You can request a credit refund or check your refund status (after at least 7 business days) using the message icon to send a message in My Account or the AGL app, or contact us.