Bill Smoothing explained
Bill Smoothing is a great way to make your payments more predictable, as it reduces the impact of seasonal energy use, like using your heater over winter, or your air con in summer. And because your payments are more predictable, it helps reduce the stress of an unexpected high bill.
How Bill Smoothing works
Bill Smoothing spreads your estimated yearly energy costs over smaller, regular instalments. For example, if your bills totalled $1200 last year, then your bill smoothing payment would be $100 per month. Bill Smoothing also considers other factors such as price changes.
When you sign up for direct debit, these payments become automatic. Choose your preferred payment dates, make sure you have adequate funds and your bill will be paid on time, every time. You'll also receive review letters to keep you updated on how our estimates match your energy usage.
Your Bill Smoothing arrangement is for one annual cycle. But you’re welcome to cancel Bill Smoothing at any time and return to regular billing.
To add extra flexibility to your energy account, you can:
- choose a monthly, fortnightly or weekly payment schedule
- combine with direct debit for seamless, automatic payments
- request to rollover unused credits to the next payment cycle
- pause payments with 'payment holidays'