AGL Bill Smoothing: About, Eligibility and Set Up | Help and Support

What is Bill Smoothing?

Bill Smoothing is a great way to smooth your bills out into even, predictable payments by spreading your estimated yearly energy costs over one annual cycle. This helps reduce the stress of unexpected high bills and makes it easier for households to budget their finances.

For example, if your bills totalled $1200 last year, then your bill smoothing payment would be $100 per month for the annual cycle.

Enjoy the flexibility of Bill Smoothing

Choose from monthly, fortnightly or weekly payment schedule

Request to rollover unused credits to the next payment cycle

Pause payments with 'payment holidays'

Ready for Bill Smoothing?

It's easy to set up and manage Bill Smoothing from My Account. It only takes a few minutes.

Set up Bill Smoothing

How to set up Bill Smoothing from My Account

It’s easy to set up and you can cancel any time.

Log in to My Account and select your service
Select your name in the top right corner then ‘Account Settings’
Scroll down to Bill Smoothing and select ‘edit’
Choose your payment frequency and hit ‘Save’

Already have Bill Smoothing?

For more info on how to manage your current Bill Smoothing arrangement visit Manage Bill Smoothing.

What to expect when you set up Bill Smoothing

Bill Smoothing lasts for one annual cycle. We’ll send you a review halfway on how your usage is tracking against your payments. You may be eligible for a refund or, if your usage has been significantly over, you can choose to increase your instalments or pay a lump sum.

Find details of how we calculate instalments or make changes in My Account.

When you sign up

You’ll receive a welcome pack confirming your instalments and predicted usage for the year ahead.

Review

Your review will include options on how to update your Bill Smoothing plan, like increase or decrease your payments.

When Bill Smoothing ends

We’ll let you know when your Bill Smoothing arrangement has ended. You may be eligible for a refund or, if your usage was over, you’ll need to make a lump sum payment.

Check your eligibility

Bill Smoothing is available to residential and small business customers who don’t have an overdue amount of more than $500 (inc GST).

Customers who are currently on AGL's Staying Connected Hardship Program or Payment Support Victoria program are not eligible.

Having trouble paying your bill?

If you're a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impact your ability to pay a gas and/or electricity bill, you're entitled to assistance as part of our Payment Support Victoria program.

Terms and conditions

Terms and conditions apply for:

Get the latest from our Neighbourhood

Terminating Bill Smoothing

At the moment, I am in credit over $1,500 with AGL and have decided to cease bill smoothing and return to regular as my preferred way to run down my credit I had investigated other options - such as reducing my monthly Bill Smoothing payments but they will only be reduced by 10%. It is quite difficult to terminate bill smoothing - you cannot do it yourself - despite the website suggesting that there are self-serve options. The 'self-serve' option is to contact AGL to do this for you. The catch is that it is nigh-on impossible to get through to an operator at AGL to actually get this done. You are kept on the phone for ages. I used Chat to investigate further and the operator told me that there was a technical issue and the terminate bill smoothing option was currently unavailable. This was blatantly untrue as previous posts on this forum indicated that a self-serve option to terminate bill smoothing does not exist. I strongly recommend adding clear and unambiguous information about how people can terminate their bill smoothing arrangements - and inform Chat operators to ensure that AGL customer service people are properly informed of the restricted service. Thank you.

Updated: Aug 2023

Bill Smoothing Average Usage

Just wanting to know that happens if your bill smoothing average usage begins to increase during the year? Does you account go into deficit or do you weekly payments get adjusted to counter the increase? Thank you