Bill Smoothing: about, eligibility and set up

Learn about Bill Smoothing, whether you're eligible and how to set it up.

Bill Smoothing explained

Bill Smoothing is a great way to make your payments more predictable, as it reduces the impact of seasonal energy use, like using your heater over winter, or your air con in summer. And because your payments are more predictable, it helps reduce the stress of an unexpected high bill.

How Bill Smoothing works

Bill Smoothing spreads your estimated yearly energy costs over smaller, regular instalments. For example, if your bills totalled $1200 last year, then your bill smoothing payment would be $100 per month. Bill Smoothing also considers other factors such as price changes.

When you sign up for direct debit, these payments become automatic. Choose your preferred payment dates, make sure you have adequate funds and your bill will be paid on time, every time. You'll also receive review letters to keep you updated on how our estimates match your energy usage.

Your Bill Smoothing arrangement is for one annual cycle. But you’re welcome to cancel Bill Smoothing at any time and return to regular billing.

To add extra flexibility to your energy account, you can:

  • choose a monthly, fortnightly or weekly payment schedule
  • combine with direct debit for seamless, automatic payments
  • track usage estimates against your actual usage
  • rollover unused credits to the next payment cycle
  • pause payments with 'payment holidays'
Already have a Bill Smoothing arrangement?

For how to make payments and manage your Bill Smoothing arrangement visit Manage Bill Smoothing.

Eligibility: Is Bill Smoothing right for you?

Bill Smoothing is perfect if you're looking to:

  • reduce the impact of peak summer and winter bills
  • organise household expenses into an easy, regular payment
  • create more financial certainty for budgeting

Bill Smoothing is available to residential and small business customers who have an overdue amount of less than $500 (including GST).

Bill Smoothing is not available to customers who:

If you’re finding it hard to pay your home energy bill, there may be additional ways we can support you. Visit Financial support and customer assistance options.

Set up Bill Smoothing online

If you'd like to make your payments more predictable with Bill Smoothing, you can set it up in My Account. It should only take a few minutes to get you up and running.

  1. From the My Account dashboard, select your name in the top-right corner then 'Account Settings'
  2. In the 'Bill Smoothing' section, select 'Edit'
  3. Select the your fuel type then choose your payment frequency
  4. Select the start date, then 'Save' to complete.

Set up Bill Smoothing in My Account

The Bill Smoothing process

When you’re on Bill Smoothing, you’ll receive a few letters from us throughout the year. We do this to keep you aware of how your usage is tracking against your payments and to ensure you don’t fall behind or overpay.

1. Welcome and forecast

When you sign up to Bill Smoothing, you’ll receive a welcome pack confirming your instalments and predicted usage for the year ahead.

2. Review

Throughout the course of your plan, you’ll receive information with each bill as per usual. Every six months you'll get a review letter outlining any options available to update your Bill Smoothing plan, like increasing or decreasing payments. You can view more details of how we calculate instalments or make changes in My Account.

3. Anniversary

Towards the end of each annual Bill Smoothing cycle you’ll receive an overview of how much you’ve consumed and a summary of how much you’ve paid. Occasionally, you may be eligible for a refund or may need to pay a lump sum if your usage has been significantly over. With your anniversary letter, you’ll also receive a new forecast letter for the next 12 months ahead.

Having trouble paying your bill?

If you’re finding it hard to pay your home energy bill, there may be additional ways we can support you under our Staying Connected program.


Need support?

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