Monthly billing

How your monthly bills are calculated, plus how to set up and manage your bill cycle.

Monthly electricity and gas billing means smaller bills more often with easier-to-manage payments. Simply select the time of month you'd like to receive your bill to make budgeting a breeze. Here's how your monthly bills are calculated, plus how to set up and manage.

Monthly bill calculations

For smart meters:

If you have a smart electricity meter that’s remotely read, we use real usage data to work out your monthly bill. While uncommon, if there are issues sending or receiving data from your meter, your bill may be estimated.

For basic meters:

If you have a basic electricity or gas meter that's only read every two to three months, we will estimate your monthly bills. As we don't have actual data to calculate your bills, we estimate your energy usage on a variety of factors including your historical usage and seasonal activity, then bill you on that figure. When an actual meter reading is completed, we adjust your account as needed.

Learn more about Estimated bills.

If you have a basic meter and would like to avoid estimated bills, you can submit your own meter reading in the AGL app or in My Account.

Monthly billing set up

Monthly billing in My Account:

  1. In My Account, select your name in the top right corner, then 'Account Settings'
  2. In the 'Billing and payments' menu, go to 'Monthly billing' and select 'Edit'
  3. Select your account, then choose your preferred bill issue date
  4. Select 'Switch To Monthly Billing' to complete.

From here, you can also cancel monthly billing.

Monthly billing in the AGL app:

  1. Go to the Account tab, Settings, then Monthly Billing.

With monthly billing, you can change the date that your bills are issued, helping you to budget better.

To change your billing cycle in My Account:

  1. Select your name in the top right corner, then 'Account Settings'
  2. In the 'Billing and payments' menu, go to 'Monthly billing' and select 'Edit'
  3. Next to your monthly billing service, select 'Change'
  4. Select your preferred date then 'Change' to complete.

Terms and conditions apply. Weekends and public holidays affect our ability to issue your bill on the day requested. Your bill payment due date will be 14 days from and including the day we issue your bill. Estimations will be used where an actual read is not available.

Monthly billing can be set up with any payment arrangements you already have such as direct debit or bill smoothing.

For market contract customers with a smart electricity meter, we're rolling out automatic monthly billing to make it easier to keep on top of your electricity usage.

If monthly billing is not for you and you’d prefer to remain on quarterly billing, you can cancel it by following these steps in My Account:

  1. Select your name in the top right corner, then 'Account Settings'
  2. In the 'Billing and payments' menu, go to 'Monthly billing' and select 'Edit'
  3. Next to your monthly billing service, select 'Cancel'.


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