Monthly bill calculations
For smart meters:
If you have a smart electricity meter that’s remotely read, we use real usage data to work out your monthly bill. While uncommon, if there are issues sending or receiving data from your meter, your bill may be estimated.
For basic meters:
If you have a basic electricity or gas meter that's only read every two to three months, we will estimate your monthly bills. As we don't have actual data to calculate your bills, we estimate your energy usage on a variety of factors including your historical usage and seasonal activity, then bill you on that figure. When an actual meter reading is completed, we adjust your account as needed.
Learn more about Estimated bills.
If you have a basic meter and would like to avoid estimated bills, you can submit your own meter reading in the AGL app or in My Account.