eBilling

Switch to eBilling, view or download a PDF of your bill, and manage paper bills.

About eBilling

eBilling refers to receiving your bills electronically via your email instead of in the post. eBilling makes things convenient by centralising your bills, reducing your paperwork and keeping things environmentally friendly.

eBills have summarised information of payment methods, messages and inserts that you’d otherwise find in the envelope.

When you choose eBilling, you'll receive a summary of the key information along with a temporary link to download a PDF copy of your detailed bill instead of being mailed one.

Switch between eBilling and paper bills

If you would like to switch to eBilling or back to paper bills, you can set this up in My Account:

  1. From the 'Overview tab', select your name in the top right corner, then ‘Account Settings’
  2. Select 'Billing and Payments'
  3. Scroll down to the 'Bill notifications' option, and toggle eBilling on or off.

To learn about the fees and charges associated with paper bills, visit Fees and charges on your energy bill.

View and download your bills online

The best way to view, manage and pay your bills is in My Account or the AGL app.

To view your most recent bill in My Account, go to the 'Billing' tab and select 'Download your PDF bill'. Previous bills are also available for download.

To view your bills in the AGL app, tap the Billing tab, then Bill History.

Still receiving paper bills?

If you've swapped to eBilling but still receive paper bills, log in to My Account to check that:

  • your email address has been registered correctly in ‘Update my details’; and
  • eBilling is setup correctly by going into the Billing and Payments section.

Haven't set up My Account yet? Register now.

Introducing your new-look eBill summary

We've freshened up the look of your eBill and added some important details that'll make managing your billing easier. Find out what's changed and how to view your full bill in My Account


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