Read your energy bill

Learn how to read your gas and electricity bill with the help of a PDF sample bill. 

When you want to get to know your bill back to front, our energy sample bills are a great place to start.

Prefer to read about common billing terms, energy calculations and how to manage your bill? Go to Understand your energy bill.

Business bills explained

Download and view the sample bill PDF that explains your bills in more detail:

Your business electricity bill explained (PDF)

Your business gas bill explained (PDF)

Collectively-billed business customers:

Your collective electricity bill explained (PDF)

Your collective gas bill explained (PDF)

Larger business customers can view details on our energy Invoice explainers.

We offer a number of services to help customers with vision impairment or low vision.

  • Electronic billing (PDFs can be enlarged on screen)
  • Enlarged bills (A3 size)
  • Document transposition (into a word template for machine readable output)
  • Voice (we will call you to read out your bill line-by-line)

To request these services, log in to My Account or contact us.

Need help with your eBill?

For information on switching to eBilling, viewing or downloading a PDF of your bill or managing the switch from paper bills, visit eBilling

Your reference number is specific to your account and can be found on the back of your AGL bill or on page 2 of your online bill. You may need to download the PDF document to find the reference number. You can download your bill in PDF format through My Account.

Example of where to find your reference number on your bill

When paying your bill via BPAY, you will need a Biller Code and a reference number.

The Biller Code is provided by AGL and depends on your account particulars. Your Biller Code can be found on your most recent bill, on the bottom of the back page.

Example of where to find the Biller Code on your bill

If you receive your bill via email, you'll find this information in the detailed PDF version of your bill. In the email, select 'View your bill' and you'll be presented with your detailed bill that includes all relevant payment reference numbers on the bottom of page 2.

An example of where to find View your bill on your eBill.

If you don't have access to a bill, please contact us as your biller code can vary depending on the state you live in.

Ready to pay your bill? Choose a payment method from Ways to pay your bill, or pay in My Account or the AGL app.

Need support?

Ask Neighbourhood

Get answers in our Neighbourhood online community.

Visit Neighbourhood

Send us a message from the app or My Account and we’ll get back to you. Reply whenever it’s convenient, just like texting a friend.

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More ways to get support

For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.