Getting Started

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    Find AGL on the Google Assistant or Google Home app
    Open your Google Assistant app, tap 'Explore' and search 'AGL'.

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    Link to your AGL account
    In the AGL Action, tap 'link' to link your account.

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    Say "Hey Google, talk to AGL"
    Now you can manage your AGL account with help from your Google Assistant. See what you can do.

Installing and using the AGL Action

Manage your energy account with your Google Assistant

Don't forget to say "Hey Google, ask AGL" before asking a question

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Check your balance

Ask AGL for your account balance so you're always on top of any outstanding or credited amounts for your current bill. 

Just say, “Ask AGL, what’s my account balance?”

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Stay on top of bills

Find out when your current bill is due or ask for past bill amounts. You can also switch to e-billing or request a payment extension with a simple voice command. 

Just say, “Ask AGL to switch me to e-billing” or “Ask AGL, what was my bill last month?”, or “Ask AGL for a payment extension”. 

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Get energy saving tips

Find out how you can better manage your heating and cooling, appliances and devices, lighting and general energy, simply by asking. 

Just say, “Ask AGL for an energy saving tip.” 

For customers with a smart meter

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Get personalised Energy Insights

AGL Energy Insights can help you understand which of your appliance categories is using the most energy and provide you with tips for reducing your usage. Just say, "Ask AGL" then:

  • "How did I use most of my electricity?"
  • "Where is my energy going?"
  • "What are my Energy Insights?"
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Track your energy usage

You can get an estimate of your current and projected electricity costs, simply by saying "Ask AGL, what's my electricity usage?"

You can also set up an Energy Alert to check how you’re tracking to budget and we'll notify you when we estimate that you’ve reached your target at 50% and 100% via your Google Assistant device. To set up an Energy Alert, just say “Ask AGL” then:

  • "Monitor my usage"
  • "Set my Energy Alert"
  • "Alert me when my bill gets too high"

Frequently Asked Questions

Set up and use of Google Assistant

Where can I get help to set up my device?

It's easy to link your AGL account to your Google Assistant. See above for step by step instructions and a demo video. 

If you're having any trouble, you can also get help here.

The AGL Action for Google Assistant

What is the AGL Action and what does it do?

The AGL Action has been created to help our customers who have a Google Home or other Google Assistant-enabled device to get information about their AGL energy account quickly and easily.

Simply speak to your device and say, "Hey Google, talk to AGL" and ask questions like:

  • "What's my account balance?"
  • "What's my bill amount?"
  • "When's my payment due?"
  • "What's my electricity cost to date?" (smart meter customers only)

You can also switch to e-billing and request a payment extension.

Over time, more and more AGL capabilities will be added, making the Google Assistant an even more convenient way to connect with AGL.

Why can't the AGL Action answer my questions?

Google Assistant may not be able to answer your questions because the question you are asking is currently not part of the AGL Action. AGL will review customer feedback and requests for additional voice features and update the AGL Action with new features. Your feedback is important to us. If you'd like to provide feedback on the AGL Action, please join the AGL Community or email us at googlesupport@agl.com.au.

When we update the AGL Action with new features or enhancements you'll be able to see the update in Google Assistant in addition to Google Action customers receiving an email with important updates (provided we have your consent).

The AGL Action is not working for me - what should I do?

Have you set up the AGL Action? If not, follow the instructions on this page.

Have you tried to invoke the AGL Action by saying "Hey Google, talk to AGL…”

You can ask the following types of questions:

  • “Hey Google, talk to AGL, what’s my account balance?”
  • “Hey Google, talk to AGL, what’s my bill amount?”
  • “Hey Google, talk to AGL, when’s my payment due?”
  • “Hey Google, talk to AGL, what's my current usage cost?” (For customers with smart meters only.)

If the AGL Action is still not working, please check if any other Google Actions you have linked to your device work. If this only affects the AGL Action, please try unlinking your account and linking it again.
I've already paid my bill. Why is AGL Action telling me my bill is overdue?

Any payments submitted before 6pm AEST will usually reach your account by the next business day. Any payments submitted after 6pm AEST will take up to 2 business days to reach your account. If you've paid your outstanding bills in full, you can disregard any payment information provided by via the AGL Action.

Can I link multiple accounts using the AGL Action?

If you have multiple energy products or supply addresses as part of your customer account, then you’ll be able to access all of them via the AGL Action, if they are all linked to the one My Account.

To check what products or supply addresses you have linked to your customer number, log into AGL My Account.

The AGL Action can only be linked to one My Account.

AGL Energy Alerts

How do I set up an Energy Alert?

Setting up an Energy Alert is easy and can be done at any time, if you have a digital meter installed at your home. Just say, “Hey Google, ask AGL to set an Energy Alert” and respond to the voice prompts to set up the alert. To set up through the Google Assistant app: tap your Account Icon (top right) > 'Assistant' tab > 'Assistant devices' > tap device > Notifications

Why can't I set an Energy Alert?

To set an Energy Alert you must be an AGL electricity customer with a digital meter installed in your home. 

Why is my usage amount different to my bill amount?

Please remember this is an estimate and doesn't include some discounts and charges, which may be applied to your final bill.

Bill amount is the whole bill amount for the billing period. Usage refers to the cost to date at the time of asking.

Can I set an Energy Alert for different properties?

Yes, you can set an Energy Alert for each property you have. The Google Assistant will prompt you to select the property address you wish to set the alert for.

Can I change my Energy Alert?

Yes. You can change your Energy Alert target at any time. Simply say, "Hey Google, ask AGL to change my Energy Alert."

Can I ask for my Energy Alert at any time?

Yes, you can access your alerts and notifications for 24 hours. To access your notifications, simply say "Hey Google, ask AGL to read my notifications".

Can I check my Energy Alert amount?

You can check your Energy Alert by saying "Hey Google, ask AGL what’s my Energy Alert?" If you have already set your Energy Alert it will let you know and will ask if you would like to update it.

Privacy and data security

Is my personal data secure?

At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Google with information that is necessary to answer your question or use the Action. For example, you'll notice that data, such as your personal address, is not provided fully. It's still your responsibility to ensure that Google Assistant can't be heard by anyone else, so remember to be aware of who is around who could use Google Assistant or around you when you ask Google Assistant for your information. We use end to end encryption to protect your data.

How do I know my personal data is safe?

AGL is always working to have appropriate measures in place to protect your personal information. We take steps in accordance with the Guide to Personal Information published by the Office of the Information Commissioner, to secure our systems and the personal information we collect. We also share non-personal information about how people use our websites with security service providers to ensure that our websites are protected. For more information about how we protect and manage your personal information see our privacy policy. When you use the Google Assistant Device, Google will also collect and use your data and personal information and this information collection and use will be governed by Google's privacy policy and its additional terms of use.

Where can I get information on voice services and data security?

Google has a help page here.