Interact with AGL on your terms, in the comfort of your own home. Without having to lift a finger you can get answers to a range of questions you have about your account simply by asking.
Find AGL on the Google Assistant or Google Home app
Open your Google Assistant app, tap 'Explore' and search 'AGL'.
Link to your AGL account
In the AGL Action, tap 'link' to link your account.
Say "Hey Google, talk to AGL"
Now you can manage your AGL account with help from your Google Assistant. See what you can do.
Installing and using the AGL Action
Manage your energy account with your Google Assistant
Don't forget to say "Hey Google, ask AGL" before asking a question
Frequently Asked Questions
Set up and use of Google Assistant
It's easy to link your AGL account to your Google Assistant. See above for step by step instructions and a demo video.
If you're having any trouble, you can also get help here.
The AGL Action for Google Assistant
The AGL Action has been created to help our customers who have a Google Home or other Google Assistant-enabled device to get information about their AGL energy account quickly and easily.
Simply speak to your device and say, "Hey Google, talk to AGL" and ask questions like:
- "What's my account balance?"
- "What's my bill amount?"
- "When's my payment due?"
- "What's my electricity cost to date?" (smart meter customers only)
You can also switch to e-billing and request a payment extension.
Over time, more and more AGL capabilities will be added, making the Google Assistant an even more convenient way to connect with AGL.
Google Assistant may not be able to answer your questions because the question you are asking is currently not part of the AGL Action. AGL will review customer feedback and requests for additional voice features and update the AGL Action with new features. Your feedback is important to us. If you'd like to provide feedback on the AGL Action, please join the AGL Community or email us at firstname.lastname@example.org.
When we update the AGL Action with new features or enhancements you'll be able to see the update in Google Assistant in addition to Google Action customers receiving an email with important updates (provided we have your consent).
Have you set up the AGL Action? If not, follow the instructions on this page.
Have you tried to invoke the AGL Action by saying "Hey Google, talk to AGL…”
You can ask the following types of questions:
- “Hey Google, talk to AGL, what’s my account balance?”
- “Hey Google, talk to AGL, what’s my bill amount?”
- “Hey Google, talk to AGL, when’s my payment due?”
- “Hey Google, talk to AGL, what's my current usage cost?” (For customers with smart meters only.)
If the AGL Action is still not working, please check if any other Google Actions you have linked to your device work. If this only affects the AGL Action, please try unlinking your account and linking it again.
Any payments submitted before 6pm AEST will usually reach your account by the next business day. Any payments submitted after 6pm AEST will take up to 2 business days to reach your account. If you've paid your outstanding bills in full, you can disregard any payment information provided by via the AGL Action.
Privacy and data security
At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Google with information that is necessary to answer your question or use the Action. For example, you'll notice that data, such as your personal address, is not provided fully. It's still your responsibility to ensure that Google Assistant can't be heard by anyone else, so remember to be aware of who is around who could use Google Assistant or around you when you ask Google Assistant for your information. We use end to end encryption to protect your data.
Google has a help page here.