How to connect your AGL account

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    Find AGL on the Alexa app

    Download and open the Amazon Alexa app on your phone, then search for 'AGL' in 'Skills & Games' or visit the
    Alexa Skills page.

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    Enable the AGL skill

    When you've located the AGL Skill, tap 'Enable' then log in using your AGL online services email and password.

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    Say "Alexa, open AGL..."

    After successfully linking your account, you can ask AGL about your account balance, bill extensions, and even set energy usage alerts 
    (digital meter customers only).

Need help? "Ask AGL"

After you've enabled the AGL skill, you'll be able to use voice commands to manage your account. To start, say "Alexa, ask AGL" followed by any of the following commands.

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    What's my account balance?
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    To switch me to e-billing
  • For a payment extension
  • To pay my electricity bill
  • To set an energy usage alert

Frequently Asked Questions

The AGL Skill
About Amazon Alexa
Set up and use
AGL Energy Alerts
Privacy

The AGL Skill for Amazon Alexa

What is the AGL Skill and what does it do?

The AGL Skill has been created to help our customers who have an Amazon Echo Dot (3rd gen) or other Alexa-enabled device to get information about their AGL energy account quickly and easily.

Simply speak to your device and say "Alexa, open AGL" and ask questions like:

  • “Ask AGL, what’s my account balance?”
  • “Ask AGL, what’s my bill amount?”
  • “Ask AGL, when’s my payment due?”
  • “Ask AGL, what’s my electricity cost to date?” (smart meter customers only)

You can also switch to e-billing and request a payment extension.

Over time, more and more AGL capabilities will be added, making Alexa an even more convenient way to connect with AGL.

Why should I have the AGL Skill on my Amazon Echo Dot (3rd gen)?

Using the AGL Skill on your Amazon Echo Dot (3rd gen) lets you access things like your AGL account balance or bill due date without having to lift a finger. Simply ask Alexa to tell you! And, if you’re an AGL customer with a smart meter at home, you can even hear your estimated cost to date along with an estimated bill projection. We’ll add more capabilities to the AGL Skill soon, so stay tuned.

Why can't Alexa answer my questions?

If Alexa can't answer your question, it means that we haven't added the question to the AGL Skill yet.

AGL continually reviews customer feedback and requests for additional voice features and information; and will continually update the AGL Skill with new features. You'll see updates on the AGL Skill page, and we'll also email registered AGL customers with important updates (provided we have your consent).

Your feedback is important to us. To send us feedback on the AGL Skill, please join the AGL Community or email us at alexasupport@agl.com.au.

The AGL Skill is not working for me. What should I do?

First, make sure it's set up correctly – please follow the instructions at the top of this page. Then, invoke the AGL Skill by saying "Alexa, open AGL…". Check the next FAQ to see which questions you can ask.

If the AGL Skill is still not working, please check if other Alexa Skills are working on your device. If it's only the AGL Skill that's not working, please try unlinking your account and enabling it again.

What questions can I ask AGL?

Here are some of the questions you can ask:

  • ”Alexa, ask AGL what’s my account balance?”
  • ”Alexa, ask AGL how much is due?”
  • ”Alexa, ask AGL how much do I owe?”
  • ”Alexa, ask AGL what’s my bill amount?”
  • ”Alexa, ask AGL what's my payment due date?”
  • ”Alexa, ask AGL when is my bill due?”
  • ”Alexa, ask AGL when should I pay?”
  • ”Alexa, ask AGL to give me a tip.”
  • ”Alexa, ask AGL to tell me an energy saving tip.”
  • ”Alexa, ask AGL to switch to e-billing.”

If you have a smart meter, you can also ask:

  • ”Alexa, ask AGL what's my current usage cost?”
  • ”Alexa, ask AGL what's my cost to date?”
  • ”Alexa, ask AGL what's my projected bill?”
I've already paid my bill, why is the AGL Skill telling me my bill is overdue?

Any payments submitted before 6pm AEST will usually reach your account by the next business day. Any payments submitted after 6pm AEST will take up to 2 business days to reach your account. If you’ve paid your outstanding bills in full, you can disregard any payment information provided on the AGL Skill.

I can't access any of the Australian Skills, including the AGL Skill

This may be because you have the incorrect country setting in your Amazon Australia account. You can set this up by following the instructions here.

Can I link multiple accounts using the AGL Skill?

Your AGL Skill can only be linked to one AGL My Account. That said, you can have multiple energy products or supply addresses within My Account.

To see which products or supply addresses are linked to your customer number, log into AGL My Account.

About Amazon Alexa

What can the Amazon Echo or Dot (3rd gen) do for me?

Amazon Echo and Echo Dot (3rd gen) is a voice-controlled speaker that connects to Alexa, a cloud-based service, to play music, control compatible smart home devices, set alarms and timers, check your calendar, weather, traffic, and sports scores, as well as get updates on your AGL energy account.

Use Amazon Echo or Dot (3rd gen) to switch on the lamp before getting out of bed, turn on the TV from your favourite chair or dim the lights from the couch to watch a movie – all without lifting a finger.

When you want to use Amazon Echo or Echo Dot (3rd gen), just say the wake word, "Alexa" and it will light up and respond to your request.

Learn more about Amazon Echo Dot (3rd gen).

How do I get Amazon Echo or Dot (3rd gen) to answer the questions I have?

That’s easy. Just say ‘Alexa’ before asking your question. For example, “Alexa, what's the temperature outside?”

Can I check what I've asked Alexa?

Yes, you can see what you’ve asked Alexa in the past by viewing your 'History' in the ‘Settings’ section of your Alexa app. But it’s worth noting that Alexa may not understand everything you ask perfectly, so some translations you’ll see in 'History' may not reflect what you said word for word. To help improve your experience, please share your feedback on inaccurate translations in 'History' within the Alexa app.

Set-up and use of Amazon Echo Dot (3rd gen)

Where can I get help to set up my device?

It’s easy to set up the AGL Skill on your Alexa enabled device. See above for step by step instructions and a demo video.

If you’re having any trouble, you can also get help here.

How do I change my country settings, so I can use my Echo Dot (3rd gen) or Amazon Alexa in Australia?

You can go here to change your country settings with Amazon Australia. This will allow you to see Australian Skills in the Amazon Alexa app.

AGL Energy Alerts

How do I set up an Energy Alert?

Setting up an Energy Alert is easy and can be done at any time if you have a digital meter installed at home. Then just say, "Alexa, ask AGL to set an Energy Alert" and respond to the voice prompts to set up the alert.

Why can't I set an Energy Alert?

To set an Energy Alert you must be an electricity customer with a digital meter installed in your home. 

Why is my usage amount different to my bill amount?

Please remember this is an estimate and doesn’t include some discounts and charges, which may be applied to your final bill.

Bill amount is the whole bill amount for the billing period. Usage refers to the cost to date at the time of asking.

Can I set an Energy Alert for different properties?

Yes, you can set an Energy Alert for each property you have. Alexa will prompt you to select the property address you wish to set the alert for. 

Can I change my Energy Alert?

Yes. You can change your Energy Alert target at any time. Simply say, "Alexa, ask AGL to change my Energy Alert." 

Can I ask for my Energy Alert at any time?

Alexa only stores alerts and notifications for 24 hours. To access your notifications, simply say “Alexa, ask AGL to read my notifications”.

Can I check my Energy Alert amount?

You can check your Energy Alert by saying “Alexa, ask AGL what’s my Energy Alert?” If you have already set your Energy Alert it will let you know and will ask if you would like to update it.

Privacy and data security

Is my personal data secure?

At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Alexa with information that is necessary to answer your question or use the Skill. For example, you’ll notice that data, such as your personal address, is not provided fully. It’s still your responsibility to ensure that Alexa can’t be used or heard by anyone else, so remember to be aware of who is around who can use Alexa or around you when you ask Alexa for your information. We use end to end encryption to protect your data.

How do I know my personal data is safe?

AGL is always working to have appropriate measures in place to protect your personal information. We take steps in accordance with the Guide to Securing Personal Information published by the Office of the Information Commissioner, to secure our systems and the personal information we collect. We also share non-personal information about how people use our websites with security service providers to ensure that our websites are protected. For more information about how we protect and manage your personal information see our privacy policy. When you use the Amazon Alexa Device, Amazon will also collect and use your data and personal information and this collection and use will be governed by Amazon’s privacy policy and its additional terms of use.

When are devices streaming audio to the cloud?

Echo devices use on-device keyword spotting to detect when you say your selected wake word (Alexa, Amazon, Echo, or Computer) – the device does not stream audio to the cloud unless the wake word is detected or the action button is pressed.

After they hear the wake word, they record what they hear for two purposes:

– to send your request to the Alexa voice service in the cloud for processing: for Alexa to figure out what you said, and how to respond; and

– to send a copy of your request to the History file for your specific device, which you can access in the Alexa app. This is useful for you, because when Alexa doesn’t respond as you expected her to you can see what she thought you said in the app. It also helps Alexa get better at understanding you over time as you interact with and correct her. However, if you’re uncomfortable with having the History stored you can manage the file in the app anytime you’d like. Just go to Settings > History.

It’s true that Amazon is keeping overall statistics on what types of requests Alexa device owners are making and what types of errors Alexa is experiencing, but these statistics are not tied to individual users or device owners, and they help Amazon to keep making the Alexa service and devices better by keeping track of what consumers want from Alexa but aren’t getting currently or aren’t getting reliably.

Where can I get more information on voice services and data security?

Amazon has a help page with lots of detailed information.