The AGL Skill on Amazon Alexa gives you access to information about your AGL Account without having to lift a finger. All you have to do is ask.
Enable the AGL skill
Open the Alexa app on your mobile or desktop device and search for "AGL" or visit the Alexa Skill page.
Link your AGL account
In the Alexa app, use your My Account log in and password to link your account.
Say "Alexa, open AGL"
From here you can ask nearly anything about your energy account from bills to balance. See what you can ask.
Installing and using the AGL Skill
Manage your energy account with Alexa
Don't forget to say "Alexa, open AGL" before asking a question
Switch to AGL Savers - Home Connect electricity plan for great discounts on electricity and gas usage charges when you pay on time~, and you'll also get a bonus Amazon Echo Dot (3rd gen).^
Frequently Asked Questions
About Amazon Alexa
Amazon Echo and Echo Dot (3rd gen) is a voice-controlled speaker that connects to Alexa, a cloud-based service, to play music, control compatible smart home devices, set alarms and timers, check your calendar, weather, traffic, and sports scores, as well as get updates on your AGL energy account.
Use Amazon Echo or Dot (3rd gen) to switch on the lamp before getting out of bed, turn on the TV from your favourite chair or dim the lights from the couch to watch a movie – all without lifting a finger.
When you want to use Amazon Echo or Echo Dot (3rd gen), just say the wake word, "Alexa" and it will light up and respond to your request.
Learn more about Amazon Echo Dot (3rd gen).
That’s easy. Just say ‘Alexa’ before asking your question. For example, “Alexa, what's the temperature outside?”
Yes, you can see what you’ve asked Alexa in the past by viewing your 'History' in the ‘Settings’ section of your Alexa app. But it’s worth noting that Alexa may not understand everything you ask perfectly, so some translations you’ll see in 'History' may not reflect what you said word for word. To help improve your experience, please share your feedback on inaccurate translations in 'History' within the Alexa app.
Set-up and use of Amazon Echo Dot (3rd gen)
It’s easy to set up the AGL Skill on your Alexa enabled device. See above for step by step instructions and a demo video.
If you’re having any trouble, you can also get help here.
You can go here to change your country settings with Amazon Australia. This will allow you to see Australian Skills in the Amazon Alexa app.
The AGL Skill for Amazon Alexa
The AGL Skill has been created to help our customers who have an Amazon Echo Dot (3rd gen) or other Alexa-enabled device to get information about their AGL energy account quickly and easily.
Simply speak to your device and say "Alexa, open AGL" and ask questions like:
- “Ask AGL, what’s my account balance?”
- “Ask AGL, what’s my bill amount?”
- “Ask AGL, when’s my payment due?”
- “Ask AGL, what’s my electricity cost to date?” (smart meter customers only)
You can also switch to e-billing and request a payment extension.
Over time, more and more AGL capabilities will be added, making Alexa an even more convenient way to connect with AGL.
Using the AGL Skill on your Amazon Echo Dot (3rd gen) lets you access things like your AGL account balance or bill due date without having to lift a finger. Simply ask Alexa to tell you! And, if you’re an AGL customer with a smart meter at home, you can even hear your estimated cost to date along with an estimated bill projection. We’ll add more capabilities to the AGL Skill soon, so stay tuned.
If Alexa can't answer your question, it means that we haven't added the question to the AGL Skill yet.
AGL continually reviews customer feedback and requests for additional voice features and information; and will continually update the AGL Skill with new features. You'll see updates on the AGL Skill page, and we'll also email registered AGL customers with important updates (provided we have your consent).
Your feedback is important to us. To send us feedback on the AGL Skill, please join the AGL Community or email us at firstname.lastname@example.org.
First, make sure it's set up correctly – please follow the instructions at the top of this page. Then, invoke the AGL Skill by saying "Alexa, open AGL…". Check the next FAQ to see which questions you can ask.
If the AGL Skill is still not working, please check if other Alexa Skills are working on your device. If it's only the AGL Skill that's not working, please try unlinking your account and enabling it again.
Here are some of the questions you can ask:
- ”Alexa, ask AGL what’s my account balance?”
- ”Alexa, ask AGL how much is due?”
- ”Alexa, ask AGL how much do I owe?”
- ”Alexa, ask AGL what’s my bill amount?”
- ”Alexa, ask AGL what's my payment due date?”
- ”Alexa, ask AGL when is my bill due?”
- ”Alexa, ask AGL when should I pay?”
- ”Alexa, ask AGL to give me a tip.”
- ”Alexa, ask AGL to tell me an energy saving tip.”
- ”Alexa, ask AGL to switch to e-billing.”
If you have a smart meter, you can also ask:
- ”Alexa, ask AGL what's my current usage cost?”
- ”Alexa, ask AGL what's my cost to date?”
- ”Alexa, ask AGL what's my projected bill?”
Any payments submitted before 6pm AEST will usually reach your account by the next business day. Any payments submitted after 6pm AEST will take up to 2 business days to reach your account. If you’ve paid your outstanding bills in full, you can disregard any payment information provided on the AGL Skill.
This may be because you have the incorrect country setting in your Amazon Australia account. You can set this up by following the instructions here.
Your AGL Skill can only be linked to one AGL My Account. That said, you can have multiple energy products or supply addresses within My Account.
To see which products or supply addresses are linked to your customer number, log into AGL My Account.
Privacy and data security
At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Alexa with information that is necessary to answer your question or use the Skill. For example, you’ll notice that data, such as your personal address, is not provided fully. It’s still your responsibility to ensure that Alexa can’t be used or heard by anyone else, so remember to be aware of who is around who can use Alexa or around you when you ask Alexa for your information. We use end to end encryption to protect your data.
Echo devices use on-device keyword spotting to detect when you say your selected wake word (Alexa, Amazon, Echo, or Computer) – the device does not stream audio to the cloud unless the wake word is detected or the action button is pressed.
After they hear the wake word, they record what they hear for two purposes:
– to send your request to the Alexa voice service in the cloud for processing: for Alexa to figure out what you said, and how to respond; and
– to send a copy of your request to the History file for your specific device, which you can access in the Alexa app. This is useful for you, because when Alexa doesn’t respond as you expected her to you can see what she thought you said in the app. It also helps Alexa get better at understanding you over time as you interact with and correct her. However, if you’re uncomfortable with having the History stored you can manage the file in the app anytime you’d like. Just go to Settings > History.
It’s true that Amazon is keeping overall statistics on what types of requests Alexa device owners are making and what types of errors Alexa is experiencing, but these statistics are not tied to individual users or device owners, and they help Amazon to keep making the Alexa service and devices better by keeping track of what consumers want from Alexa but aren’t getting currently or aren’t getting reliably.
Amazon has a help page with lots of detailed information.
^You are only eligible to receive one AGL Connect Bonus, such as the Amazon Echo Dot (3rd gen), per supply address during any 12-month period. This offer is available for a limited time only.
~Online sign up credit: $25 for gas. The credit amount stated is GST inclusive and reduces the price of supply of gas. AGL may exclude accounts that have received a once-off credit in the previous 12 months from receiving additional once-off credits.
To learn more about AGL working with Amazon, please visit our media centre or click here for Terms and Conditions.