What is AGL's Power On Guarantee?

At AGL we want to help make moving home a little less stressful. That's why, with just one business day's notice and clear, safe meter access, you can rely on us to get your power working on the day you move in. Because, if it's not, we'll cover your related expenses up to $250 a day until it's on. That's our guarantee.

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Move home with ease

It's simple, fast and hassle-free to get power connected in your new home.

1

Choose the best energy plan for your new home.

2

Tell us when and where you are moving to.

3

Get SMS updates and track your move online in My Account.

It only takes 5 minutes to sign up online.

Move home with ease

As an AGL customer it's simple, fast and hassle-free to get power connected in your new home.

1

Log in or setup your AGL My Account.

2

Let us know what date you'll be moving into your new address.

3

Track your move online, anytime.

It only takes 5 minutes to sign up online.

Moving home with AGL
  • Power On Guarantee
  • Quick, easy booking process
  • Track your move online
  • Plenty of helpful moving tips

AGL customer benefits

  • You're in control

    All of our energy plans come with no lock-in contracts and no exit fees.

  • AGL Rewards

    Save on shopping, travel, movies & more. Plus, link your accounts and collect flybuys points just by paying your bill.

  • Ways to save

    Get regular energy insights to see which appliances are costing you the most at home.

Ready to start your move? Call 1300 245 668 or book your move easily online.

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Frequently asked questions

What happens when I notify AGL that I am moving house?

Moving house? Let us help you understand the process.

Let us know you're moving

Choose your plan and let us know when you'd like to be connected. To be connected on the next business day, call us before 1pm Monday to Friday. 

Track your move - get access to your personalised Move Tracker

Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account  giving you one less thing to worry about.

Make sure your home is ready to connect

Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.

Move in, power on guaranteed

If your power's not on on the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on^

Do you have a life support machine at your property?

If someone in your household has Life Support Equipment, it's important to plan for unexpected energy outages.  Contact us to register your life support machine.

Moving tomorrow?

To be connected on the next business day, call us before 1pm Monday to Friday.

Need extra help?

See our top Moving FAQs or chat with us now.

^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter. Not applicable for WA gas customers.

When will the power be connected at my new property?

After you've arranged your move with us, we'll send you a confirmation email with a reference number and a link to your online move tracker.

You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”.

On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.

Once the connection is complete, be sure to check that your main switch is in the ON position.  


What do I need to do to get my power connected at my new property?

Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.

If you don't have access to your new property yet, contact your real estate agent to turn the main switch 'off'.

Did you recently knock down or rebuild your house and require a new connection for electricity or gas? See our New Connections FAQ.


Do I need to be at my property when my electricity supply is connected?

Only if you live in Queensland.

However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 


I’m moving into a new property, how much notice do I need to give you to connect my power?

We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas.


What happens to my Life Support registration if I move to a new house?

Your registration is specific to your current address, if you move to a new house you'll need to contact us to re-apply to have your  Life Support Equipment registered at your new address.


Does AGL supply electricity or gas at my new address?

To check if AGL supplies electricity or gas at your new address, simply enter your new  details in our Energy Plans page and we'll confirm if we supply at your new address. You will also be able to see your rates and get an estimate.

Ready to organise your move? Choose your plan now or chat with our team.


What if I have moved in and the power or gas is not on?

If you have organised your move with us and there is no electricity or gas at your new home, please contact us.


If you haven't arranged your move, you can do this online, or contact us so we can start the process as quickly as possible for you.