Moving has never been easier.

If you're about to move house, make sure you take advantage of our quick and easy online tool. Whether you're an existing customer or want to switch to AGL, we can help take the stress out of moving with our Power-on Guarantee and online move tracker.

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    Tell us when and where you're moving and what energy you're connecting.

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    Check your connection status using our online tracker.

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    Change or upgrade your plan anytime and you're done.

A stress-free move

Move now, choose your plan later. It’s never been easier to connect with AGL.

Compare our plans

Alternatively, you can choose your preferred plan before you start your move.

The AGL Power-on Guarantee

Give us one business day and we'll get your new place all powered up, ready for your move, guaranteed*. Want to know how we do it or what you need to tell us? Read on.

What is the AGL Power-on Guarantee?

If your electricity isn't connected by midnight on the agreed move-in date, you may claim up to $250 credit per day for related expenses you have incurred, until your power is connected.

Who does the AGL Power-on Guarantee apply to?

AGL's Power-on Guarantee applies to anyone who signs up for a residential electricity plan directly at or by calling AGL.

How do I get connected and covered by the Power-on Guarantee?

Arrange your preferred move-in date. Select a date in advance or call AGL before 1 pm Monday to Friday to arrange next business day connection. Make sure there is access to your electricity meter and the main electrical switch is turned off.

What if I need to make a claim?

Just contact AGL 24/7 on 1300 245 668 to rearrange your connection with AGL and make your claim or at any time within four weeks of the initially agreed move-in date. Please keep your receipts as AGL may request proof of purchase for expenses incurred as a result of the late connection.

*If the power’s not on after the agreed day, we’ll cover your related expenses up to $250/day until your power is on. You’ll need to ensure clear, safe access to the meter.

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Top 5 Moving FAQs

I want to disconnect my energy supply. Why do I need a visual inspection of my meter?

If you live in Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.

I'm moving house. How do I connect my energy?

Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.

Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.

Learn more about moving home.

When do exit fees apply?

Exit fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the fixed term. If you take AGL with you to your new address, this exit fee may be waived.

I’ve just transferred to AGL. Why is there nothing to see in My Account?

After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won't have any usage information to show you in My Account.

We'll contact you once your transfer is complete, so you can log in and see it all for the first time.

Do I need to be at my property when my electricity supply is connected?

Only if you live in Queensland.

However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 

View all FAQs