Moving has never been easier.
If you're about to move house, make sure you take advantage of our quick and easy online tool. Whether you're an existing customer or want to switch to AGL, we can help take the stress out of moving with our Power-on Guarantee and online move tracker.
Tell us when and where you're moving and what energy you're connecting.
Check your connection status using our online tracker.
Change or upgrade your plan anytime and you're done.
Move now, choose your plan later. It’s never been easier to connect with AGL.
Alternatively, you can choose your preferred plan before you start your move.
The AGL Power-on Guarantee
Give us one business day and we'll get your new place all powered up, ready for your move, guaranteed*. Want to know how we do it or what you need to tell us? Read on.
If your electricity isn't connected by midnight on the agreed move-in date, you may claim up to $250 credit per day for related expenses you have incurred, until your power is connected.
AGL's Power-on Guarantee applies to anyone who signs up for a residential electricity plan directly at agl.com.au or by calling AGL.
Arrange your preferred move-in date. Select a date in advance or call AGL before 1 pm Monday to Friday to arrange next business day connection. Make sure there is access to your electricity meter and the main electrical switch is turned off.
Just contact AGL 24/7 on 1300 245 668 to rearrange your connection with AGL and make your claim or at any time within four weeks of the initially agreed move-in date. Please keep your receipts as AGL may request proof of purchase for expenses incurred as a result of the late connection.
*If the power’s not on after the agreed day, we’ll cover your related expenses up to $250/day until your power is on. You’ll need to ensure clear, safe access to the meter.
Time of year? Time of life? We cover it all in this article and offer some fresh ideas to get you thinking.
Moving home means letting people know your new address. Here’s a handy checklist to kick-start your list.
Top 5 Moving FAQs
If you live in Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.
Do you need more information? Search for answers or ask a question at The AGL Community.