Helping to keep the lights on
Last updated: 8 May, 2020
We recognise AGL's role as an essential service provider to millions of Australian homes and businesses - especially during these unfamiliar times. We're focused on the safety and wellbeing of our customers and team members.
Our generation sites are prepared to operate as usual to keep the lights on, and we're doing our bit to minimise infection in the community by asking our people to work from home, where they can. We’ve also taken steps to keep our operational teams safe while they continue to work across a number of regional locations 24 hours a day, seven days a week to deliver the essential services we all rely on.
We wish everyone well and encourage you to follow the guidance of the Australian Health Department.
Supporting our customers and the community
We know that these difficult times can cause financial stress. If you need some extra help, you can:
Apply for our dedicated COVID-19 Customer Support Program
Set up a payment extension for your next bill
Organise a payment plan
To see what federal and state government support you may be able to access, download our COVID-19 Government Assistance Guide.
Over the counter payments are difficult right now - have a look at some of our alternative ways to pay.
We're here for businesses
With regular operations being disrupted, we're aware of the impacts to income that our small and large business customers may experience. We'll continue to offer sustainable arrangements within our payment assistance process - with flexibility to help them through this time.
We're also committing to pay our small business suppliers within 14 days.
Our contact centre has been impacted by workplace restrictions, which means longer than usual wait times for phone and messaging responses. We thank you for your ongoing patience.
You can also call us on 131 245.
Go online when you can
Spending more time at home probably means you’re using more energy. We’ve pulled together some energy-saving advice to help you save on your home energy bill.
Support to help you recover
Events like this can be challenging and the resulting stress can make coping difficult. If you need to talk through your experience, you can call 13 11 14 to speak with Lifeline at any time of day. A range of self-help tools are also available at lifeline.org.au.