Program update

Our COVID-19 Customer Support Program was set up in March 2020 to provide support and temporary relief when the first wave of restrictions occurred across Australia.

Registrations for this program have now closed. If you registered for the program, we’ve sent you options and next steps. If you haven’t registered and need support, take a look at the payment support options below.

How we'll continue to support you

We have ongoing help available if you can't pay your bills because you’ve lost your job or your business or health has been impacted by the pandemic.

Let us know if you need additional support and we'll work with you to discuss other options. Talk to us - if we don’t hear from you, your energy supply may be at risk of disconnection in the future.

Our payment support options are always available and include:

  • Short-term arrangements such as payment extensions or instalment plans
  • Longer-term support from our hardship programs - Staying Connected if you live in NSW, QLD or SA or Payment Support Victoria if you’re in VIC.

Go to our COVID-19 Customer Resource Centre to see all payment support options, energy saving advice and other helpful information.

If you need to get in touch, or have any questions, the easiest way is to message us anytime in the AGL Energy app or My Account.