Get ready for a new telco experience 

AGL has partnered with Energy Telco Pty Ltd, trading as Aussie Broadband Telco Services, to provide its telecommunications services. Your service will continue to look and feel like AGL, and you will continue to be able to manage your services using the AGL App.

The main difference is that your service will be provided by Aussie Broadband Telco Services. 

AGL is changing the way telco products are delivered to its customers. Customers will be able to sign up to AGL branded telco products and enjoy the benefit of bundling telco and energy services through AGL’s website, app and call centre. These telco products and services will be provided by Aussie Broadband Telco Services.

AGL is committed to its customers and wants to ensure they receive the very best service and expertise. 

Services will be moved to Aussie Broadband Telco Services network starting in July 2026. We’ll let you know your 2-week migration window in advance via email or direct mail. 

Customers should notice very little change. For most customers, the transition should be seamless, with no action required.   

No, your speed tier is not changing (unless you're on Home Basic), but there will be a change to your typical busy period speed (7pm-11pm). We've outlined the speeds in the table below.

If you are on the Home Basic (25/5) plan, your speed will change from 25/5 mbps to 25/10 mpbs. Your typical busy period speed between 7pm-11pm will be 23/9 mbps.

For internet services, there will be a short disconnection while your service transfers. Your connection should come back online automatically. If you are not reconnected after 30 minutes, try rebooting your device. Mobile customers should not have any disruption during the transfer.

Yes. Your existing payment assistance plan or any payment arrangement will continue once you transfer to Aussie Broadband Telco Services. Once your account is set up, Aussie Broadband Telco Services will be in touch with details of your payment assistance plan or a payment arrangement. Please note that your payment assistance program will now be referred to as financial hardship plan with Aussie Broadband Telco Services.  

If your static IP address is changing, we’ll let you know in advance. We’ll let you know your new address after the transfer.

If you pay via Direct Debit or Credit Card, you won’t need to update your payment details — your billing will continue to be handled as usual.

If you pay via BPAY, you will need to add new payment details in your BPAY settings. This is important to do only once you have received your migration confirmation to ensure your first bill is paid on time.

Please note that your payment terms are changing. If you pay via Direct Debit or Credit Card, payment is due 10 business days after you receive your bill. For all other payment methods, your payment is due 7 calendar days after you receive your bill.

Yes, you’ll still be able to view your bills, and monthly usage for mobile, in the AGL App. 

Any existing authorised person(s) listed on your account will continue following your transfer, but with reduced rights. 

If you have an authorised representative who can act on your behalf as if they are the account holder, or an Authorised Contact Person acting on your behalf with limited rights, they will have reduced rights with Aussie Broadband Telco Services. This includes no longer be able to add or close a service, update certain account details, change passwords, or add or remove an authorised representative. 

Unfortunately, we’re not able to offer alternative dates for the transfer. 

Your service will be moved as part of a planned schedule designed to minimise disruption and ensure a smooth transition for all customers.

Yes. Any devices you currently use with AGL Telco will continue to work once you have been transferred. There might be a short disconnection during the transfer. If you continue to have issues, restarting your device might help, otherwise get in touch.

Our month-to-month plans give you the flexibility to change or cancel your plan at any time. If you don’t want your service transferred, you can cancel your plan before the transfer takes place via our website where you can chat to one of our friendly agents or call us on 131 245. 

You can find information on how to raise a complaint here. Once the transfer is complete, any complaints will be directed to Aussie Broadband Telco Services.

Any credits or outstanding amounts on your account will be transferred. If you choose to leave AGL before the transfer, you remain liable for any outstanding amounts to AGL.

If you sign up for an AGL telecommunications plan after 1 July 2026, you don’t need to do anything - your service will be automatically set up by Aussie Broadband Telco Services.