FAQs

How can I reduce my bill?

Increase your energy efficiency at work and you should be able to reduce your energy bill. Consider the following tips:

Photocopiers, printers and fax machines
Consider purchasing one machine that photocopies, faxes, scans and prints. Did you know photocopiers, fax machines and printers can be left inactive 95% of the time?*

Heating and cooling
Set your heating to 18-20ºC and your cooling to 26-27ºC. Every extra degree of heating and cooling can increase your running costs by around 10% to 15%.*

Monitors
Consider replacing your old monitors with energy saving flat screens. Did you know that an LCD flat screen uses roughly half the amount of electricity as an older CRT, box-shaped monitor?*

Lighting
Always turn off the lights at night. Wherever possible, replace incandescent lights with compact fluorescent lights. Did you know energy efficient lights consume up to 80% less energy than incandescent lights, and last up to four to ten times longer?*

Computers
Switch off computer monitors at night. Did you know turning off your monitor can reduce its power consumption by as much as 80%?*

Equipment
Turn equipment off at the powerpoint once you’ve finished for the day. Did you know keeping machines on standby can account for 40%-89% of the total energy usage for computer equipment?*

*Hints and tips referenced from: www.energystar.gov, www.resourcesmart.vic.gov.au, www.livingthing.net.au

How do I get my electricity or gas connected?

To arrange for the connection of electricity or gas at your business premises, just complete our online form or call us on 1300 793 477.

IMPORTANT: If you’re moving within the next 3 business days you should call us immediately to avoid delays.

What is my NMI?

It stands for National Meter Identifier. It's a unique number that you'll need if you change your electricity retailer. Your NMI can be found on the back of your electricity bill.

Can I have more time to pay my bill?

From time to time, some of our customers may have trouble paying their bill. We understand this.

If this happens to your business operations, please call us 24/7 on 133 835 to find out if you qualify for any payment plans.

Can I have multiple accounts registered at any one time?

Yes, small to medium size businesses often have several energy accounts for multiple locations. These can all be added to your AGL Energy Online account.

To add another AGL account:
Click on Log in on the top right hand corner of agl.com.au

Once logged in, select ‘Add or remove account’ in the right hand navigation on My Account page to add additional AGL accounts.

Please ensure that you have your AGL energy bill handy as you will need your AGL Account number and your business name exactly as it appears on your bill. You will also need to enter the ABN/ACN and the phone number of the business account holder.

I can't remember my email address that I used to log in with?
Call AGL on 133 835 (8am–6pm, Monday to Friday) and we can advise you of the email address you need to log in.
I want to change my account name, how do I do this?
Call AGL on 133 835 (Monday to Friday, 8am until 6pm AEST) and we will be able to change this for you.