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Help and Support

If you need help with your energy, for any reason, you're in the right place. You can use the quick links below or try our in depth FAQs section.

Question / Keyword(s)

Looking for help and support?

Large Business

  • How can I reduce my bill?
  • How do I get my electricity or gas connected?
  • What is my NMI?

Small and Medium Business

  • Can I pay my bill online?
  • Can I have more time to pay my bill?
  • What is a payment processing fee?

My Account

  • Can I have multiple accounts registered at any one time ?
  • I can't remember my email address that I used to log in with?
  • I want to change my account name; how do I do this?
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