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Help and Support

If you need help with your energy, for any reason, you're in the right place. You can use the quick links below or try our in depth FAQs section.

Question / Keyword(s)

Looking for help and support?

  • How can I reduce my bill?
  • How do I get my electricity or gas connected?
  • What is my NMI?

  • Can I have more time to pay my bill?

My Account

  • Can I have multiple accounts registered at any one time ?
  • I can't remember my email address that I used to log in with?
  • I want to change my account name; how do I do this?


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