Our Customer Charter

Our central promises to all our residential and business customers.

Our Customer Charter

Our Customer Charter is a benchmark against which we measure our service to you. Our mutual rights and obligations are covered by your General Terms as well as specific regulations and codes.

We have four central promises that we make to all our residential and business customers. We will:

  • Deliver quality service
  • Provide value for money
  • Understand your needs and meet them
  • Answer your questions when you have them.
Our Customer Council

Enabling two-way communication between AGL and representatives for our residential and business customers.

Financial Inclusion Action Plan

Focusing on financial inclusion and resilience amongst our customers, our people and the communities in which we operate.

Our commitment to customers

What you can expect from us as an AGL customer.