AGL Internet Services Contract Details

Find details of your contract for your AGL internet connection and fees that may apply.

Critical Information Summary (CIS)

A Critical Information Summary document contains details of your internet and home phone plan including monthly charges, included data and speed.

Plans included in the Critical Information Summary document.

  • Home Basic plan
  • Home Standard plan
  • Home Fast plan
  • Home Phone plan

Access the Critical Information Summary (PDF)

Archived Critical Information Summaries:

  Plan date
Home Basic/Home Standard/Home Fast/Home Phone Plans (PDF) From 15/10/2021 to 22/11/2021
Home Basic/Home Standard/Home Fast/Home Phone Plans (PDF) Pre 15/10/2021

Key Facts Sheet

The Key Facts Sheet outlines nbn™ network speed options with AGL and other information. You can view our Key Facts Sheet here (PDF).

AGL Telecommunications Customer Terms

Current AGL Telecommunications Customer Terms (PDF)

Previous Customer Terms

  Valid until
AGL Telecommunications Customer Terms (PDF) 3 November 2021

Fees

You may be charged additional fees on your bill when applicable. These include:

  • Payment processing fees
  • Late payment fees
  • Paper bill fee
  • Connection fees

Depending on the type of connection and the required set up, you may also be charged fees for your equipment or services related to your internet connection. We'll let you know during the sign-up process if these are applicable.

For more information on fees and charges, refer to our Standard Form Of Agreement or check your bill.

More Terms and Conditions

For more terms and conditions, including Customer Terms, Key Fact Sheets and Direct Debit Terms and Conditions, go to Terms And Conditions.

*nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence.