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“AGL Free Energy for a Year” Promotion Terms and Conditions

1. Information on how to enter and the prizes form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.

The Promoter

2. The Promoter is AGL Sales Pty Limited (ABN 88 090 538 337) of Level 24, 200 George Street, Sydney NSW 2000 (“AGL”). Telephone 131 245.

Who can enter?

3. Entry is only open to NSW, VIC, SA, WA and QLD residents aged 18 years or over.

4. Employees and contractors of AGL and the agencies associated with this competition and the immediate families of all such employees and contractors are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

How to enter:

5. Entries into the promotion open on 09/06/2021 and close at 11:59pm AEST on 30/06/2021 (“Promotional Period”)

6. To receive entry to the competition, eligible individuals must:

(a) Be a current AGL residential gas and/or electricity customer;

(b) Receive an email from AGL during the Promotional Period and sign into either My Account or AGL App during that period.

(c) Continue to be an AGL residential gas or/and electricity customer for the entirety of the Promotional Period.

(“Eligible Entrant”)

Prize conditions:

7. Only one (1) entry is permitted per person. Multiple login attempts (whether to MyAccount or the AGL App) will not be considered additional entries.

8. To be eligible to claim the prize if drawn as a winner, Eligible Entrants must not have initiated a cancellation of their gas and/or electricity plan that they signed up to during the Promotional Period.

9. The Promoter reserves the right to request that the winner provides proof of identity and proof of eligibility in order to claim the prize. Proof of identification, eligibility and entry that is considered suitable for verification by the Promoter will be determined at the full discretion of the Promoter. In the event that the winner cannot provide suitable proof to the satisfaction of the Promoter, the winner will forfeit the prize in whole and no substitute prize will be offered.

10. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

11. Incomplete entries will be deemed invalid.

12. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

The Draw & Winner Notification

13. The draw will take place at Zinc Group Pty Ltd, 32 Ellis Street, South Yarra VIC 3141 on 05/05/2021 at 12pm. The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. The winner will be notified in writing within two (2) business days of the draw and their name will be published at from 07/07/2021.

14. The Promoter’s decision is final, and no correspondence will be entered into.

The Prize

15. The first valid entry drawn will win a year’s free energy on their account up to the maximum value of $5,000 (Inc. GST), which will be:

(a) applied as a credit to their nominated AGL electricity and/or gas accounts (as applicable);

(b) the credits will be applied to the customer’s invoices equal to the invoiced amount, commencing on the first invoice issued after the winner is notified; and

(c) the credits will continue to be applied to the customer’s invoices for a 12-month period, or until the maximum amount of $5,000 is reached (whichever is sooner).

16. Total prize pool value is $5,000 (Inc. GST)

17. Prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash. If the Prize Winner switches retailers before the $5,000 credit is exhausted, the remainder of the prize will be forfeited and cannot be redeemed in cash. If the Prize Winner moves property before the $5,000 credit is exhausted, the Prize Winner can elect to transfer any remaining credit to a new AGL energy account. If the Prize Winner ceases to be a continuing AGL customer, the remainder of the prize will be forfeited and cannot be redeemed in cash. If the Prize Winner has both an electricity and gas account with AGL, the credit will be applied to their electricity account unless the Prize Winner indicates otherwise.


18. Independent financial advice should be sought as tax implications may arise as a result of accepting the prize.

19. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.

20. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.

21. Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used.

22. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”).

23. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence) in connection with:

(d) any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion; and

(e) each the following circumstances

(i) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control) which may delay or prevent the successful completion of the promotion or any associated activity;

(ii) any theft, unauthorised access or third party interference;

(iii) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;

(iv) any variation in prize value to that stated in these Terms and Conditions;

(v) any tax liability incurred by a winner or entrant; or

(vi) any person’s use or misuse of the prize.

Personal Information:

24. The personal information of entrants will be collected to enable AGL to administer and promote this competition and may be used to market the AGL’s services to the entrant. If personal information is not given, participants cannot be entered into the competition. The personal information of the entrants will be held and used in accordance with AGL’s privacy policy which is available at In addition to any use that may be outlined in AGL’s privacy policy, AGL may, for an indefinite period, unless otherwise advised, use the personal information for promotional, marketing, publicity, research and profiling purposes, including telephoning the entrant. The privacy policy also contains information about how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. Unless otherwise indicated by AGL, the Promoter may disclose personal information to entities outside of Australia.

25. Entrants’ personal information may also be disclosed to the relevant State or Territory lottery department and the winner’s name published as required under the relevant State or Territory lottery legislation. A request to access, update or correct any information should be directed to AGL.