Our AGL Assistant may use generative artificial intelligence (GenAI) to answer your questions. It’s important that you know:
- Our chatbot may use GenAI to respond to your query by drawing on information from certain AGL webpages (some of which may include information from third party sources).
- We cannot guarantee the responses generated using GenAI will be accurate and even if its answers appear correct, they may still contain material inaccuracies.
- Our chatbot is not an energy consultant or financial advisor and it can’t provide you with professional advice. If you have any queries of this nature, please speak to a professional in the relevant field.
- Our chatbot provides information of a general nature. For tailored recommendations on plans and pricing, you should speak to one of our team members.
- If our chatbot make assertions about a product or service, please check the relevant product or service page linked for applicable citations and disclaimers.
- Please don’t provide our AGL Assistant with any personal, confidential or any other information that you do not have permission to share with us.
- In certain circumstances, we may expressly request your personal information to assist with your query, such as your concession card details, if we collect this information we will collect this in accordance with AGL Assistant Privacy Collection Notice.
- Please be respectful while using our AGL Assistant and only ask it AGL-related queries.
- If the AGL Assistant cannot assist with your query , you will be been connected with a customer service team member to address your query, we’ll let you know when this happens.
- AGL will keep a record of your chat and any feedback that you provide to improve the AGL Assistant’s capabilities and AGL’s products and services.
- We may include links to third-party websites for you to consider further as part of our response (such as Government websites). We have no responsibility for information contained in third party website links.
- If you are logged into your AGL account when you use the AGL Assistant, please see the AGL Assistant Privacy Collection Notice on how we may handle your personal information.
- By using our AGL Assistant, you agree that you have read this Disclaimer and AGL's Online Services T&Cs.