Our AGL Assistant may use generative artificial intelligence (GenAI) to answer your questions. It’s important that you know:
- We cannot guarantee the responses generated using GenAI will be accurate and even if its answers appear correct, they may still contain material inaccuracies.
- Our chatbot is not an energy consultant or financial advisor and it can’t provide you with professional advice. If you have any queries of this nature, please speak to a professional in the relevant field.
- If our chatbot make assertions about a product or service, please check the relevant product or service page linked for applicable citations and disclaimers. You should speak to one of our team members for clear advice on the right energy plan for you.
- Please don’t provide our AGL Assistant with any personal, confidential or any other information that you do not have permission to share with us.
- Please be respectful while using our AGL Assistant and only ask it AGL-related queries.
- AGL will keep a record of your chat and any feedback that you provide to improve the AGL Assistant’s capabilities and AGL’s products and services.
- We have no responsibility for information provided by a third party source or webpage that may be included in our responses.
- If you are logged into your AGL account when you use the AGL Assistant, please see the AGL Assistant Privacy Collection Notice on how we may handle your personal information.
- By using our AGL Assistant, you agree that you have read this Disclaimer and AGL’s Online Services T&Cs.