LG Chem have recently expanded an earlier recall of batteries in their RESU10 product line. AGL is aware of this recall and is providing support to LG as needed. In affected batteries, there is a small risk that the battery could fail resulting in excessive heat. In some conditions, this could result in a fire. Affected batteries will be replaced by LG Chem at no cost, and this replacement battery will have a full 10-year warranty from the date of replacement. To reduce the risk of overheating and fire until the replacement occurs, LG will perform a remote software modification on all affected batteries, limiting their maximum state of charge to 75%. No action is needed on customers’ part for this modification to occur.
Further information about the recall can be found at LG’s website, and customers can search their battery’s serial number to see if they are affected here. If customers have any concerns, they can phone our dedicated battery customer service team on 1300 377 118, 8am-4pm Monday-Friday.