My Account Terms and Conditions

How to explore and understand your energy usage

My Account lets you explore your total energy Usage Charges and the kWh or MJ usage amounts from your current and previous billing periods.

All usage and charges information in My Account is indicative only and may differ from your final bill. 

“Usage charges” means the charges on your bill relating to energy usage (for Solar Customers, references to “usage” means electricity drawn from the grid). Usage charges in My Account may be displayed or estimated before taking into account other items on your bill including concessions, some conditional discounts, fees, fixed, supply, green or demand charges and other adjustments. These items will appear separately on your bill if they apply.

Where actual metering data is unavailable, the Usage Charge calculation may include estimated data.

Bill or cost projections are estimated based on historical data and there may be significant differences between the projected cost and your actual bill for several reasons, including changes in your behaviour, conditional discounts and bill adjustments.

The information displayed in My Account may be estimated, incomplete or delayed depending on the data we have received from your meter or Distributor to date. Your energy bill, which you can download from the Billing tab, may display different energy usage or charges and is a more accurate reflection of these figures.  

By using My Account, you agree not to attempt to rely on the estimates and indicative figures shown in place of your actual energy bills. 

Please view our FAQs for further details.


AGL Online Single Payment Terms and Conditions:

You request and authorise AGL to arrange for payment of the amount specified, through your nominated financial institution subject to these terms and conditions.

  1. This service is not available on some passbook savings accounts.
  2. If you nominate a credit card account, it can only be a Visa or MasterCard credit card. A payment processing fee of up to 0.6%, GST inclusive, may apply to payments made from a credit card account.
  3. Bank transaction fees and Government taxes may apply.
  4. Payments made on a non-business day will be deducted from your nominated financial account on the next business day.
  5. If sufficient funds are not available in your nominated financial account at the time of processing a payment, a dishonour fee may be charged by both your financial institution and AGL to cover reasonable administrative and processing costs.
  6. AGL may vary these Online Single Payment terms and conditions at any time. If we vary these Online Single Payment terms and conditions, we will provide you with written notice of the change as soon as practicable, which may be after the variation takes effect, and in any event, no later than on your next bill.
  7. AGL reserves the right to, at any time, withdraw this product. Contact AGL Customer Service 24/7 on 131 245 for assistance or if you have a dispute about any agreement details.

AGL Scheduled Payment Terms and Conditions:

You request and authorise AGL to arrange for payment of the amounts scheduled for payment, through your nominated financial institution subject to these terms and conditions.

  1. Your Scheduled Payments must be set up using a bank account that is stored in My Wallet. It is currently not possible to set up Scheduled Payments using credit cards or Pay Pal.
  2. This service is not available on some passbook savings accounts and is not available to customers who are on a payment management product (eg. Bill Smoothing or an instalment plan).
  3. Bank transaction fees and Government taxes may apply.
  4. Payments may only be scheduled for a date that is on or before the payment due date.
  5. Payments scheduled for the next business day may take an extra business day to process if scheduled after 6:00pm AEST.
  6. Payments scheduled for a non-business day will be deducted from your nominated financial account on the next business day.
  7. Scheduled Payments may be cancelled up until 6:00pm on the prior [business] day.
  8. If sufficient funds are not available in your nominated financial account at the time of processing a payment, a dishonour fee may be charged by both your financial institution and AGL to cover reasonable administrative and processing costs.
  9. AGL may vary these Scheduled Payment terms and conditions at any time. If we vary these Scheduled Payment terms and conditions, we will provide you with written notice of the change as soon as practicable, which may be after the variation takes effect, and in any event, no later than on your next bill.
  10. AGL reserves the right to, at any time, withdraw this product. Contact AGL Customer Service 24/7 on 131 245 for assistance or if you have a dispute about any agreement details.

Privacy Policy

The personal information requested is required to process your payment. Failure to provide the information will mean AGL is unable to complete your request. Details of your payment methods may also be used/shown in any online AGL products and services that you use. Your personal information will be handled in accordance with AGL's Privacy Policy or otherwise as required by law. All payment method details will be held securely and not given to any third party unless a valid claim is instigated when details will be provided to AGL's financial institution. You may access your personal information or obtain a copy of AGL's Privacy Policy by contacting AGL 24/7 on 131 245 or you can view it online at AGL Privacy Policy.