Bundle and save

Great deals when you bundle your services with us

Save on AGL nbn® and mobile plans with monthly discounts, when you have AGL energy.

 

Optus coverage

All our 4G and 5G plans are powered by the Optus Mobile Network. Check coverage.

Super-fast 5G available

Australia’s Fastest 5G Mobile Network for download speeds, awarded by Opensignal 2022.

BYO phone only

Use any unlocked phone that takes a multi-fit SIM card. Discover eSIM at AGL.

Excess data usage charges apply.
All data for use in Australia.

Switching to AGL is simple. Sign up online and we’ll let your current provider know you're leaving. You just need:

an email address

your driver licence, Medicare card or passport

no more than 5 minutes

What’s included in all AGL nbn plans

Unlimited data

Browse with peace of mind – and no excess data charges.

Modem options

BYO modem, purchase a modem from us outright, or pay it off over 24 months.

Add a Home Phone plan

Add a Home Plan from $10 per month on your fixed wireless nbn connection.

Certified carbon neutral

Your plan is carbon neutral, certified by Climate Active, at no extra cost. 

Get connected with AGL internet

Once you sign up, we'll begin processing your connection. Depending on your connectivity type and previous installations, an nbn technician appointment may be required. We'll let you know and provide details of the appointment if needed. 

If a technician appointment isn't required, hang tight. We'll arrange to get you connected remotely and dispatch your modem, if it's been ordered. We'll keep you posted on the progress and provide a connection date as soon as possible. 

Learn more about getting connected

If you’re bringing your own modem, you need to ensure it’s compatible with the nbn network and follow any requirements or directions provided by us or nbn co. Check with your modem manufacturer if you’re unsure about compatibility.

With Standard, Fast or Superfast plans, you can buy a TP-Link VX230v modem or eero mesh wi-fi device outright from us for $149. The type of device you receive may depend on availability, plan type and your nbn connection type. Home Ultrafast customers who take up our Home Phone plan can also buy the TP-Link VX230v modem. This charge will appear on your first bill. You can also choose to pay monthly with a device payment plan over 12 months ($12.41 per month, total cost $148.92) or 24 months ($6.20 per month, total cost $148.80).

Home Ultrafast customers (without the Home Phone plan) can buy the eero 6+ device outright for $210. This charge will appear on your first bill. You can also choose to pay monthly with a device payment plan over 12 months ($17.50 per month, total cost $210) or 24 months ($8.75 per month, total cost $210).

If you cancel your nbn plan within the device payment plan period, you’ll need to pay out the remaining modem fee (the monthly modem fee for each remaining month) as a lump sum on your next bill. Read the Device Payment Plan terms for more details.

The speed of your internet connection depends on a number of factors including:

  • your type of connection, (FTTP, FTTC, FTTN, FTTB, FW or HFC)
  • modem quality
  • in-home cabling
  • distance between your modem and Wi-Fi devices
  • electrical and Wi-Fi channel interference
  • number of devices connected.

Your Fixed Wireless nbn plan speeds are variable in nature and are not guaranteed. Actual speeds depend on various factors, such as how far the transmission tower is located from your premises, the antenna’s line of sight to the tower, weather conditions, network congestion (particularly during the busy hours), and your in-premises setup. If you aren’t fully satisfied with your actual speeds and we can’t fix the issue, we can move you over to a lower speed (where available) so you only pay for the speeds your connection can deliver.

Actual speeds for FTTC, FTTB and FTTN services to be confirmed with you.

Learn more about nbn speed tiers and connection types

Our plans use VoIP technology, which stands for Voice over Internet Protocol. Basically, it allows you to make phone calls using your internet connection (just like when you use programs like Skype).

When you make calls with a traditional landline, you’re using a wired connection. With a home phone plan using VoIP, your conversation is transmitted digitally.

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The nbn Fibre Connect program is currently rolling out in selected areas. It gives eligible households a faster, more reliable nbn connection by upgrading their connection type to Fibre.

If you’re connected to the nbn network via Fibre to the Node (FTTN) or Fibre to the Curb (FTTC), you may be eligible to upgrade your connection to Fibre to the Premise (FTTP). 

Upgrading to FTTP will give you access to a more reliable network and higher speed plans, which means you can do more online with less interruptions including:

  • Have multiple people online at the same time
  • Work from home and video calls
  • Stream high-definition video (4K)
  • Play online games

Are you eligible for a fibre upgrade?

To check your eligibility simply enter your address at the top of the page. 

If you’re eligible, we’ll automatically let you know and show you the available fibre upgrade plans.

Upgrading from FTTN to FTTP 

If your address is eligible for an upgrade, you’ll need to order a Home Fast plan or higher and remain on this plan for a minimum of 12 months. If your nbn is cancelled or you switch to a plan below Home Fast within 12 months, you’ll be charged $220 (incl. GST) cancellation/downgrade fee. Read full terms

Upgrading from FTTC to FTTP
 

If your address is eligible for an upgrade, you’ll need to order a Superfast plan or higher and remain on this plan for a minimum of 12 months. If your nbn is cancelled or you switch to a plan below Superfast within 12 months, you’ll be charged $220 (incl. GST) cancellation/downgrade fee. Read full terms

 

If you’ve ordered a fibre upgrade, an nbn technician will need to attend your property. Someone over the age of 18 will need to be home at the time. We’ll send you an SMS with details of your appointment and how you can reschedule. If you miss an appointment, you may incur a fee. 

 Learn more about the installation process.

The fibre upgrade is free as long as you stay above a certain plan speed and don’t cancel your nbn connection within 12 months. 

A $220 cancellation/downgrade fee applies when:

  • you’re upgrading from Fibre to the Node (FTTN) and switch to a plan with speeds below Home Fast within 12 months.
  • you’re upgrading from Fibre to the Curb (FTTC) and switch to a plan with speeds below Home Superfast within 12 months. 
  • your nbn connection is cancelled within 12 months. 

Read our Fibre upgrade terms

Things to know:

Typical download speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical download speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds. 

Home Phone plans

The AGL Home Phone service is optional and requires an eligible AGL nbn™ internet plan, an AGL supplied modem and a BYO compatible VoIP handset.

Internet plans

  • nbn plan offer: if you leave your AGL energy plan(s), the discount on your nbn plan will no longer apply from the end of your billing period.
  • Set-up fees: nbn co connection fees may apply. 
  • Unlimited data: Acceptable Use Policy applies.
  • nbn®, nbn co and other nbn® logos and brands are trade marks of nbn co limited and used under licence.


1AGL nbn plan 6 month offer: For new nbn connections only (including moving house). AGL energy customers who sign up for an AGL nbn plan will get $25 off monthly plan fees for the first 6 months, then $15 off every month after that. Discount ends if you cancel your AGL energy. Offer ends 09/05/2023. Acceptable Use Policy applies. Read full termsAGL nbn plan competition: Open 01/02/2023 to 09/05/2023 to existing AGL energy customers who are over 18 years old. Prizes: 10 winners receive monthly discount on their nbn plan fees for 12 months (Total RRP up to $14,880.00). Charges outside of plan fees may apply. Draw: 11:00 AM AEST on 06/06/23 at 699 Bourke St, Docklands Victoria 3008. Winner(s) notified by phone and email within 7 days of the draw. Promoter: AGL Energy Limited of 699 Bourke St, Docklands Victoria 3008. T&Cs apply. Permits: NSW [TP/02363], ACT [TP 22/02474], SA [T22/2051]

What's included in all AGL mobile plans

Additional data boost

If you go over your data limit we’ll automatically boost you with 1GB for $10. Learn more

Unlimited talk & text

Get unlimited standard national calls and text messages.

No lock-in contract

Month to month plan with no lock-in contract.

Certified carbon neutral

Your plan is carbon neutral, certified by Climate Active, at no extra cost.

Frequently asked questions
 

5G is the next generation of mobile technology currently rolling out across the country. 

Super-fast speeds
The 5G mobile network will give you super-fast speeds, so you can stream more, game faster and connect better.

Fewer interruptions
Get a smoother video and audio experience. With lower latency and greater responsiveness, 5G has huge potential to change how we connect, do business, stream and game. 

 

If you are currently on our 4G mobile plan and would like to move to our 5G mobile plans, please contact us on 13 12 45 to complete this transaction.

 

For details on how to activate and order an eSIM visit eSIM at AGL.

Activate your AGL physical SIM card

Your AGL SIM card will be sent within 2 business days in standard mail. It can take 5-10 business days for it to arrive depending on your location. If it doesn’t arrive after 2 weeks, please get in touch.

If you’ve ordered a new mobile number with your AGL service, you don’t need to activate your SIM, we’ll activate it for you. All you need to do is insert your new AGL SIM card into your mobile device. Activation usually happens on the day it arrives, but it can take 1-2 business days after arrival. We’ll send you an SMS confirmation once it’s activated.

If you’re keeping your existing number, log into AGL MyAccount when your SIM arrives and follow the prompts to activate your service. Activation usually happens within 1 hour, but can take 1-2 business days. 

IMPORTANT: Keep your old SIM card in your phone until it stops working. That's when you'll know your new SIM is ready for use.

For your phone to be compatible with an AGL mobile SIM plan make sure: 

  • Your phone is unlocked
    To be compatible for AGL SIM plans, you’ll need a phone that works with the Optus Network and isn’t locked to another network.

  • Your phone takes a physical SIM or eSIM

    We offer the choice of either a physical SIM card or an eSIM. The only way to order an eSIM is to contact us.

    Otherwise, you can order a physical SIM card online. This will be a multi-fit SIM card, which fits most standard phones.

    Carefully snap out the SIM card to fit either a standard, micro or nano SIM. To find out which size SIM card your phone needs, refer to the instruction manual for your phone or contact the manufacturer.  

  • For 5G plans you’ll also need:
    • a 5G device.
    • a 5G plan.
    • to be in a 5G coverage area when you aren’t in a 5G coverage area, your device will access the 3G and 4G Plus network as a backup. Check coverage.

International calls may or may not be included in your AGL mobile SIM only plan, depending on the plan you're on. For details on rates and charges, take a look at your plan's Critical Information Summary (CIS) and view our International Call Rates.

eSIM is the latest in SIM technology. It’s like an electronic SIM card built directly into compatible phones. 

There are many benefits to eSIM:

Fast activation

No more waiting around for a physical SIM to arrive. Scan the QR code in your welcome email and follow the prompts to activate your eSIM. It’s that easy.

Two numbers. One phone. 

Depending on your phone’s capabilities, you can set up two numbers on one phone. For example, you can choose to have one number for work and one for personal use.

Kinder to the planet

eSIMs use less plastic and they don’t need to be delivered, making them a more responsible choice with less impact on the planet.

 

Things to know

Optus Mobile Network: Our AGL mobile SIM Plans are available on the Optus mobile network. When you bring your own device, make sure it’s not locked to other network and is compatible with Optus network. With 3G devices, you can access the 3G (UMTS 900 MHz) network. With 4G devices and a compatible plan, you can access the 3G network plus some or all of the 4G Plus network. Optus 4G Plus network uses multiple frequencies (LTE 700 /1800 / 2100 / 2300 / 2600 MHz) to provide coverage. It’s available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Optus 5G Network is available in selected areas, excluding TAS & NT. You’ll need a 5G compatible device. Coverage and speed will vary depending on your device and location. When not in an Optus 5G Network coverage area, compatible devices will switch to the Optus 4G Plus or 3G network where it is available. You can check coverage based on your address.

1AGL 4G mobile special bundle offer: For number transfers and new connections only. Offer available to AGL energy customers who sign up for a new AGL 4G Small, Medium or Large plan. Eligible customers will get the following amount off their monthly plan fees for the first 12 months: $10 off 4G Small plan, $15 off 4G Medium plan and $25 off 4G Large plan, then $5 off every month after that. Discount ends if you cancel your AGL energy. Offer ends 31 July 2023. Excess data is $10/GB and other charges outside plan allowance will apply. BYO mobile handset. Acceptable Use Policy applies. Read full terms

2AGL 5G mobile: Number transfers and new connections only. AGL energy customers who sign up for an AGL mobile 5G SIM plan will get $5 off plan fees. Excess data is $10/GB and other charges outside plan allowance will apply. BYO mobile handset. Discount ends if you cancel your AGL energy. Acceptable Use Policy applies.

Calls, SMS and MMS to standard Australian numbers: Your allowance can be used for standard landline, mobile and 13/1300/1800 numbers, voicemail retrievals/deposits and voicemail diversions. Acceptable Use Policy, applies.

3Charges outside plan fees will apply. Additional data boost and data boost: If you use more than your allowance, we’ll automatically give you a 1GB Data Boost for $10, up to 3GB in a billing period. Once you’ve reached that limit, you won’t be able to use additional data for the rest of the billing period. You may be charged for any additional data used ($0.01 per MB), for a limited time before we discontinue your data access. If you’d like to continue to use additional data, call 1300 361 676. Calls to standard international numbers: Medium and Large plans include an allowance that can be used for standard landline and mobile numbers in overseas destinations. Once you've used all your allowance, pay as you go rates apply. For pay as you go rates, view our International Call Rates.