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Moving Home

Power on the day you move in - that's the AGL Guarantee.^

Whether you’re already a customer or looking to switch to AGL, we’ll make sure your lights are on when it matters most.

AGL Move-in Guarantee

Move-in Guarantee^

Give us one business day's notice to arrange your connection and we'll make sure your power is on the day you move in.^

Arrange your move online

Easy to arrange online

It only takes a few minutes to organise and you could receive up to $50 credit when you connect your gas and electricity online.*

SMS updates

SMS updates

We'll keep you informed about the status of your connection with regular SMS updates.

Already an AGL customer?

Fast track your move

Not an AGL customer?

Organise your move



What happens if the power isn’t on the day you move in?
It's rare, but if we don't get you connected by midnight on the agreed move-in date, you can claim up to $250 credit per day for expenses you've incurred until your power is connected. Find out more about our Move-in Guarantee.

If you need any assistance, call us 24/7 on 1300 245 668 to speak to our dedicated movers team.

What do I need to organise my move?

1. Your moving date:

  • Notify us in advance and book it in online.
  • Or organise your move before 1pm Monday to Friday to arrange your connection for the next business day.

2. On moving day make sure:

  • There is safe access to your electricity meter.
  • The main electrical switch is turned off.

Already an AGL customer?

Fast track your move

Not an AGL customer?

Organise your move


^Applies to residential electricity customers who arrange their connection directly at agl.com.au or by calling AGL, who have provided at least 1 business day’s notice to AGL and safe access to the electricity meter. See agl.com.au/move for full details.

*To start you off, when you sign up online we'll give you a once-off credit on your first AGL bill issued under this plan. The once-off credit applies only in conjunction with this AGL Energy Plan and is not transferrable.


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