Power on the day you move in - that's the AGL Guarantee.^
Give us one business day's notice to arrange your connection and we'll make sure your power is on the day you move in.^
It only takes a few minutes to organise and you could receive up to $50 credit when you connect your gas and electricity online.*
We'll keep you informed about the status of your connection with regular SMS updates.
What happens if the power isn’t on the day you move in?
It's rare, but if we don't get you connected by midnight on the agreed move-in date, you can claim up to $250 credit per day for expenses you've incurred until your power is connected. Find out more about our Move-in Guarantee.
If you need any assistance, call us 24/7 on 1300 245 668 to speak to our dedicated movers team.
What do I need to organise my move?
1. Your moving date:
2. On moving day make sure:
^Applies to residential electricity customers who arrange their connection directly at agl.com.au or by calling AGL, who have provided at least 1 business day’s notice to AGL and safe access to the electricity meter. See agl.com.au/move for full details.
*To start you off, when you sign up online we'll give you a once-off credit on your first AGL bill issued under this plan. The once-off credit applies only in conjunction with this AGL Energy Plan and is not transferrable.
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