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Call Us

Residential Gas and Electricity Enquiries

To get in touch, contact us 24/7 on

131 245

Calling from overseas? You can call us on +613 8633 6000.  

Emergency Service

Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault numbers in your state.


Pay Your Bill

You can pay your bill online or by phone using either Visa or MasterCard.

1300 657 386

Hot Water Emergencies

131 766 

Otherwise, for appliance service, contact AGL Smarter Living (Monday to Friday, 8am-6pm AEST) on 131 766.

AGL Appliances and Tradespeople

For supply, installation service and repair of your hot water, heating, cooling, or cooking appliances, please visit or call.

131 766

AGL solar

For all solar product enquiries call us between 8:30am - 6pm AEST Mon - Fri or visit the AGL solar solutions website.  

1300 377 118 

Hearing Impaired Customers

Phone National Relay Service and quote 131 245

133 677


Email Us

Your Enquiry

AGL Energy Customers can message securely via My Account

Your Details


Mailing Addresses

Head Office

AGL Energy Limited
Level 22
101 Miller St
North Sydney NSW 2060
Tel: 131 245

Postal Address

AGL Energy Limited
Locked Bag 1837
St Leonards NSW 2065

Customer Correspondence

Locked Bag 14120 MCMC
Melbourne VIC 8001

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Customer Complaints

As a customer you are important to us. If we don’t meet your expectations, we want to change that. We have a complaints resolution procedure that we follow to bring about a speedy resolution.

Please follow the steps below to make a complaint or provide feedback on our products and services.

Step 1: Customer Solutions Team

If you have an enquiry, please call our Customer Solutions Team 24/7 on 131 245. You can help by giving us as much information as possible when you raise your concern.

Step 2: Complaints Team

If you are dissatisfied with the way our team have handled your enquiry, or if we have failed to meet a commitment we have made to you, you can escalate your issue to our Complaints Team via email or by calling us on 1800 775 329 (8am-6pm AEST, Monday to Friday).

When contacting us, please let us know if you have raised this issue with us before and what your preferred outcome would be.

You can also view AGL's Dispute Resolution Policy or for more detailed information about AGL’s complaints handling process please see our Standard Complaints and Dispute Resolution Policy.

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