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Phone Directory

Residential Gas and Electricity Enquiries

To get in touch, contact us during business hours, Monday to Friday, 8am until 6pm AEST - (excluding public holidays).

131 245

Calling from overseas? You can call us on +613 8633 6000 during business hours (Monday to Friday, 8:30am-5pm AEST).


Emergency Service

Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault numbers in your state.

000

Pay Your Bill

You can pay your bill online or by phone using either Visa or MasterCard.

1300 657 386

Hot Water Emergencies


131 766 

Otherwise, for appliance service, contact AGL Smarter Living (Monday to Friday, 8am-6pm AEST) on 131 766.

AGL Smarter Living

For supply, installation service and repair of your hot water, heating, cooling, or cooking appliances, please visit aglsmarterliving.com.au or call AGL Smarter Living.

131 766

Hearing Impaired Customers

Phone National Relay Service and quote 131 245

133 677
 

 

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Mailing Addresses

Head Office

AGL Energy Limited
Level 22
101 Miller St
North Sydney NSW 2060
Tel: (02) 9921 2999

Postal Address

AGL Energy Limited
Locked Bag 1837
St Leonards NSW 2065


Customer Correspondence

Locked Bag 14120 MCMC
Melbourne VIC 8001

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