Contact Us


Residential Gas and Electricity Enquiries

To get in touch, contact us 24/7 on

131 245

Email Us

Calling from overseas? You can call us on

+613 8633 6000


Pay Your Bill

You can pay your bill online or by phone using either Visa or MasterCard.

1300 657 386


Emergency  Service

Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault numbers in your state.



Water Emergencies

131 766

Otherwise, for appliance service, contact AGL Smarter Living (Monday to Friday, 8am-6pm AEST) on 131 766


AGL Solar

For all solar product enquiries call us between 8:30am - 6pm AEST Mon - Fri or visit the AGL solar solutions website.

1300 377 118


Hearing impaired customersHearing impaired customers (TTY) 133 677 and quote 1300 664 358

Interpreter ServicesInterpreter Services 1300 307 245

Mailing Addresses
head office

AGL Energy Limited
Level 24
200 George Street
Sydney NSW 2000
Tel: 131 245

postal address

AGL Energy Limited
Locked Bag 1837
St Leonards NSW 2065


Locked Bag 14120 MCMC
Melbourne VIC 8001

Customer Complaints 
You are important to us. If we don't meet your expectations, we want to change that and bring about a speedy resolution.
step 1

Customer Solutions Team

Call 131 245 or email and give us as much information as possible about your concern. Available 24/7.

Step 2

Complaints Team

Still unhappy? Contact our Complaints Team via phone at 1800 775 329 (8am-6pm AEST, Monday to Friday), email or use our online web form.

You will find that the majority of matters can be resolved through AGL’s internal complaint process. We ask that you first provide us with the opportunity to exhaust all avenues in resolving your complaint. However, if you’re still not satisfied with the handling of your complaint, you may wish to seek further assistance from the Ombudsman. 

You can also contact the Ombudsman at any time for free independent advice and information. See below for details.

New South Wales

Energy and Water Ombudsman
Mail: Replied Paid 86550, Sydney South NSW 1234
Phone: 1800 246 545 Fax: 1800 812 291

help us to help you

Have your account number handy.

Tell us clearly what the problem is, in as much detail as you can.

Tell us your preferred outcome.

You can also view AGL's Dispute Resolution Policy or for more detailed information about AGL's complaints handling process please see our Standard Complaints and Dispute Resolution Policy.

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