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Call Us

Residential Gas and Electricity Enquiries

To get in touch, contact us 24/7 on

131 245

Calling from overseas? You can call us on +613 8633 6000.  

Emergency Service

Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault numbers in your state.


Pay Your Bill

You can pay your bill online or by phone using either Visa or MasterCard.

1300 657 386

Hot Water Emergencies

131 766 

Otherwise, for appliance service, contact AGL Smarter Living (Monday to Friday, 8am-6pm AEST) on 131 766.

AGL Appliances and Tradespeople

For supply, installation service and repair of your hot water, heating, cooling, or cooking appliances, please visit or call.

131 766

Hearing Impaired Customers

Phone National Relay Service and quote 131 245

133 677

AGL Solar

For all solar product enquiries call us between 8:30am - 6pm AEST Mon - Fri or visit the AGL solar solutions website.  

1300 377 118 


Email Us

Your Enquiry

AGL Energy Customers can message securely via My Account

Your Details


Mailing Addresses

Head Office

AGL Energy Limited
Level 24
200 George Street
Sydney NSW 2000
Tel: 131 245

Postal Address

AGL Energy Limited
Locked Bag 1837
St Leonards NSW 2065

Customer Correspondence

Locked Bag 14120 MCMC
Melbourne VIC 8001

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Customer Complaints

You are important to us. If we don't meet your expectations, we want to change that and bring about a speedy resolution.


Customer Solutions Team

Call 131 245 and give us as much information as possible about your concern. Available 24/7.


Complaints Team

Still unhappy? Contact our Complaints Team via phone at 1800 775 329 (8am-6pm AEST, Monday to Friday), email or use our online web form.

Help us to help you:

  • Have your account number handy.
  • Tell us clearly what the problem is, in as much detail as you can.
  • Tell us your preferred outcome.

You can also view AGL's Dispute Resolution Policy or for more detailed information about AGL's complaints handling process please see our Standard Complaints and Dispute Resolution Policy.

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