Help for today

Our Drought Relief Assistance initiative could help you get back on track with your energy bills and take some pressure off running your farm. Simply complete the online application form and you could wipe up to $1,500 (incl GST) of existing debt from your AGL business energy account. #

Please note, this assistance package is open until the earlier of 30 June 2020 or the subscription limit being reached.

Free financial counselling

With Drought Relief Assistance, you can also register for independent and confidential advice from a community based financial counselor, at no cost to you. Simply tick the relevant box on your application form and a representative will be in touch.

Apply Now

I am an existing AGL gas or electricity customer with an active AGL Business account*

I am a registered farmer with the ATO as a primary producer and have an ABN number^

My business is based in a drought affected area of NSW, QLD, VIC, SA or WA

I have an outstanding debt on my AGL Business energy account as of 18th June 2019

Would you like to be contacted by one of our partnering financial counsellor service representatives?


Have a question about your application? Call us on 131 245 to chat to our team.


When will I find out if my application has been successful?
Usually within 10 business days.
How will I be notified?
Applicants will be contacted via phone call and/or email.
Can I choose which account I want the Drought Relief Assistance to be paid against?
For customers that have multiple eligible accounts, the grant will be applied to the oldest overdue debt first followed by the largest debt as at 18 June 2019.
How much will my payment be?
The amount of your debt relief credit will depend on the amount of overdue debt you have on your eligible AGL energy account(s), up to a maximum of $1,500 (incl GST).
How will the payment be made?
It will be applied as a credit line on a future gas or electricity bill without putting your bill(s) into credit.

#$1,500 is the total amount across gas and electricity. Amount includes GST. Terms and conditions apply
*Active AGL Business Account: Any customer who is currently signed on to an AGL SME Energy Plan and is using less than the state based large market thresholds for energy consumption.

Small Market Enterprise Thresholds
  •  Gas = <1 TJ across all states
  •  Elec <100 MWH for NSW, QLD, VIC
  •  Elec <160 MWH for SA.

^ATO’s definition of Primary Producer is: A primary producer is an individual, partnership, trust or company operating a primary production business if they undertake: plant or animal cultivation (or both) fishing or pearling (or both) tree farming or felling (or both).

Additional Terms and Conditions:
  •  Have an active AGL account as of launch date (18th June 2019)
  •  Up to a maximum of $1,500 incl GST per customer (total across gas/electricity)
  •  For customers that have multiple accounts, the grant will be applied to the oldest overdue debt first followed by the largest debt
  •  Maximum of 1 application per customer
  •  Cannot be applied to multiple properties
  •  Drought relief payment cannot put the customer into a credit balance
  •  Once off credit applied to the account
  •  Cannot be paid out as cash
  •  Cannot be transferred onto another contract or account
  •  Decision to award drought relief grant is at AGL’s discretion
  •  The offer for Drought Relief is only available till 30th June 2020 unless fully subscribed.