Moving home? Get organised with your new energy plan

  1. Simple, fast and hassle-free

    Compare plans, choose the best one for you and sign up online. We'll take care of the rest.

  2. It only takes 5 minutes

    All you need to sign up is an email address and ID: driver licence, Medicare card or passport.

  3. We'll keep you informed

    Stay in the know with SMS updates and track the progress of your connection anytime online.

 

It pays to move with AGL

  • icon/gradient/Moving Home Created with Sketch.

    Power on guarantee

    Give us 1 business day and we'll get the power on in your new home or we'll pay you up to $250 per day (GST incl.)*

  • icon/gradient/AGL Rewards Created with Sketch.

    Customer rewards

    Take advantage of exclusive discounts and offers for AGL customers from over 100 retailers. 

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    Proudly Australian

    We've been innovating energy and powering homes and businesses in Australia for over 180 years.

*Requires 1 business day's notice and clear, safe access to the property's meter.

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Frequently asked questions

What happens when I notify AGL that I am moving house?

Moving house? Let us help you understand the process.

Let us know you're moving

Choose your plan and let us know when you'd like to be connected. To be connected on the next business day, call us before 1pm Monday to Friday. 

Track your move - get access to your personalised Move Tracker

Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account  giving you one less thing to worry about.

Make sure your home is ready to connect

Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.

Move in, power on guaranteed

If your power's not on on the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on^

Do you have a life support machine at your property?

If someone in your household has Life Support Equipment, it's important to plan for unexpected energy outages.  Call 131 245, to register your life support machine.

Moving tomorrow?

To be connected on the next business day, call us before 1pm Monday to Friday on 131 245.

Need extra help?

See our top Moving FAQs or chat with us now.

^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter. Not applicable for WA gas customers.

When will the power be connected at my new property?

After you've arranged your move with us, we'll send you a confirmation email with a reference number and a link to your online move tracker.

You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”.

On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.

Once the connection is complete, be sure to check that your main switch is in the ON position.  


What do I need to do to get my power connected at my new property?

Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.

If you don't have access to your new property yet, contact your real estate agent to turn the main switch 'off'.

Did you recently knock down or rebuild your house and require a new connection for electricity or gas? See our New Connections FAQ.


Do I need to be at my property when my electricity supply is connected?

Only if you live in Queensland.

However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 


I’m moving into a new property, how much notice do I need to give you to connect my power?

We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas.


What happens to my Life Support registration if I move to a new house?

Your registration is specific to your current address, if you move to a new house you'll need call us on 131 245 to re-apply to have your  Life Support Equipment registered at your new address.


Does AGL supply electricity or gas at my new address?

To check if AGL supplies electricity or gas at your new address, simply enter your new  details in our Energy Plans page and we'll confirm if we supply at your new address. You will also be able to see your rates and get an estimate.

Ready to organise your move? Choose your plan now or chat with our team.


What if I have moved in and the power or gas is not on?

If you have organised your move with us and there is no electricity or gas at your new home, please speak to our team via webchat or call us on 131 245.


If you haven't arranged your move, you can do this online, via chat or simply  call us on 131 245 so we can start the process as quickly as possible for you.