COVID-19 customer resource centre

If you or your business have been impacted by COVID-19 we have options available to help you.

We’re here to help

We understand that it continues to be an uncertain and worrying time for many of our customers. As the impacts of COVID-19 are ongoing, we are here to provide extra support if you need help for your home or business – now or in the future.

Payment support options

We have options available to suit your financial situation. Here’s what you can do if you need extra help during this time.

Set up a payment extension

Get a little extra time to pay your next bill.

Get Started

Payment extension details

Organise an instalment plan

Set up a weekly, fortnightly or monthly instalment plan to help with your current and future bills.

Get Started

Instalment plan details

Find government support

Find out if you’re eligible for government concessions, rebates or grants.

Read our guide

Concession details

Support for businesses

Need more help? Access our hardship programs

Access our hardship programs

That’s Staying Connected for customers in NSW, QLD, SA or WA, and Payment Support Victoria for customers in VIC.

Check for concessions

See if you’re eligible for government concessions, rebates or grants.

Energy efficiency tips

We’re always trying to keep our energy bills down. But now that we’re spending more time at home and, in some cases, keeping essential business equipment running, it’s even more important. 

Get energy insights

After we send your e-bill, we’ll estimate how much energy your home used on heating, lighting, stand-by and more.

Learn where your energy's going

Submit your own meter reading

If you have a basic meter, you can send us a reading any time to update your bill projection.

Meter read details

Track your usage

Quickly check your energy usage any time in the AGL Energy app or get more detailed usage information in My Account.

Go to My Account

Getting in touch

The easiest way to get in touch is to message us any time in the AGL Energy app or My Account. While you’re online, you can also manage and pay your bills, and track your energy usage. 

You can also call us any time on 131 245

Need someone to talk to? Events like this can be challenging and the resulting stress can make coping difficult. You can call Lifeline any time on 13 11 14 and a range of self-help tools are available at

Life support

If you or someone in your house uses life support equipment, it's important that you let us know right away (if you haven't already) by calling 131 245.