Standard retail contracts
Our most basic contract with standard terms and conditions set by regulation.
Prior to January and July, we weigh up all the elements that form the cost of producing energy and getting it to you. AGL's Standard Retail Contract prices for electricity in New South Wales, South Australia and Queensland changed on 1 July 2020 and appear below.
Our gas prices are currently in review and any changes will be published 10 business days before they become effective.
Fixed rates (such as the rates for our AGL Essentials Plus plan) are not impacted by rates changes that occur during the energy plan period.
What are the prices, terms and conditions for NSW customers?
If you’re an AGL customer but didn’t accept a market contract energy plan or are using energy without contacting us to set up an account, then you are on a standard retail contract. The standard retail contract is a plan that is governed by the applicable energy regulations.
Select the applicable booklet below for more information.
The rates and fees applicable on our standard retail contract for NSW are as follows:
- NSW Electricity Standard Retail Contract Rates
- NSW Gas Standard Retail Contract Rates
- NSW Standard Retail Contract Fee Schedule
Note: if you are an electricity customer who was on a variable rate market contract prior to 1 July 2019, or on a standard retail contract with a loyalty discount, your electricity supply will continue under transitional standard retail contract rates from 1 July 2019. These rates will continue to apply to you until your energy plan ends or until we notify you otherwise.
Former APG standard retail contract customers are subject to AGL’s NSW standard retail contract rates, as listed above.