Manage flybuys

How to link your flybuys account with your AGL energy account.

Eligibility

To be eligible to collect flybuys from AGL you need to:

Only one AGL account number can be linked to one flybuys membership. You cannot collect flybuys on ActewAGL, Powerdirect or AGL business accounts.

Your flybuys points are credited to your flybuys account within 60 days of your payment being received and processed by AGL. Be sure to link your flybuys card with your energy account.

Link flybuys with your account

You can link your flybuys card with your AGL account and earn points with every bill paid.

To link your flybuys online, log in to My Account and then:

  1. Go to the 'Rewards' tab
  2. Select 'Set Up' and enter your flybuys card number to link your card with your AGL account
  3. Wait for your flybuys card details to be verified (this may take a few days)
  4. Check the 'Rewards' tab again to confirm that flybuys has been successfully linked.

Collect flybuys points

After you’ve linked your AGL account with your flybuys membership, you can either:

  • Collect 1 point for every $2 spent on your AGL home electricity or gas bills, or
  • Earn double points (1 point for every $1 spent) on your AGL home electricity or gas bills simply by signing up to eBilling (you’ll receive your bills via email) as well as My Account.

And best of all, it's free of charge. It’s a way for us to thank you for being an AGL customer.

Bill credits and flybuys points

You can only collect flybuys points on the amount you pay AGL. You can’t collect points for credits that are applied to your bills.

Below are some examples of items that are processed as credits to accounts that are ineligible for flybuys points:

  • Utility relief grants
  • Solar credits
  • Goodwill gestures from AGL given as a credit to the customers' accounts
  • Concessions


Need support?

Call

Prefer to talk? We’re here anytime.

Call 131 245
More ways to get support

For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.