Energy quick links: Payment extensions and installment plans | Pay energy bill | Move an energy connection | Unexpected high energy bill
Internet and Mobile quick links: Pay internet or mobile bill | Payment extension | Troubleshooting and outages | Get set up
Send us a message from the app or My Account and we’ll get back to you.
Reply whenever it’s convenient, just like texting a friend.
Chat with us online. Contact hours will depend on your query. Check details in Help and support.
Prefer to talk? Contact hours will depend on your query. Check details in Help and support. For life support or emergencies, call anytime on the phone number below.
Talk to someone in your language. Our interpreter service is always open.
Powerclub customers:
We understand the news that your energy retailer has been suspended might come as a surprise. The team at AGL, as one of the Retailers of Last Resort (RoLR) wanted to assure you that your energy supply will not be affected because of this situation. Find out more about RoLRs and what happens when your energy supplier goes out of business.
Other support options
Register life support equipment
Update communication preferences
Complaints and feedback
Our energy sites
Learn about our electricity and gas sites, how we work together with local communities and how to make an enquiry or complaint.
Neighbourhood: your AGL Online Community
Join discussions and share ideas about the latest innovations, trends and technology for the Australian home.