Contact us

Send a message

Send us a message in the app or My Account and our team will get back to you after reviewing your request. We’ll take some extra time for a more in-depth response.

Leave message

Chat with us online. Contact hours will depend on your query. Check details in Help and support.


Prefer to talk? Contact hours will depend on your query. Check details in Help and support. For life support or emergencies, call anytime on the phone number below.

Call 131 245
Interpreter Services

Talk to someone in your language. Our interpreter service includes support and translations in select languages for First Nations people.

Call 1300 307 245
Energy Bill Relief Fund

If you currently get electricity bill concessions, relief payments will automatically be applied to your account.

If Services Australia or Department of Veterans' Affairs contact you, our ABN is:

  • 49 091 105 092 for South Australia
  • 88 090 538 337 for other states (select AGL SALES PTY LIMITED).
Learn More

Our energy sites

Learn about our electricity and gas sites, how we work together with local communities and how to make an enquiry or complaint.

Find an energy site

Learn about how we engage the community

Neighbourhood: your AGL Online Community

Join discussions and share ideas about the latest innovations, trends and technology for the Australian home.

Visit the Neighbourhood

More ways to get support

National Relay Service (TTY)

Get help if you’re d/Deaf, hard of hearing or have difficulty using your voice.

Quote 1300 664 358

Call 133 677
Overseas customers

How to manage your account from overseas, including paying bills and updating your details.

Manage your account from overseas

Locked Bag 14120 MCMC
VIC 8001