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Sustainable energy options
Terms and conditions
Refer to our Market Contract information for more details.
1 AGL Essentials is not available to customers on a demand tariff or where supply is unmetered, measured through a standalone bulk hot water meter or measured through a manually read interval meter.
2 Offers only available to eligible residential customers. Discounts apply to usage charges only and do not apply to other charges such as supply, demand or green charges. The Double Up Discount (if listed in the Energy Plan table above) will only apply if you have both your electricity and gas accounts with AGL at time of billing. You may be notified of different discounts that will apply after this energy plan ends. AGL’s standard retail contract rates are updated periodically on agl.com.au.
3 If the Energy Plan table (located above) includes an online sign up credit, then this account credit will appear as a separate credit (GST exclusive) on your first AGL bill issued under this plan. If the Energy Plan table includes a Double Up Reward credit, this credit is only available when you sign up online and have both an active gas and electricity account in the same name at the same supply address. The Double Up Reward credit will be applied to your first electricity bill issued under this plan after you become eligible for the Double Up Reward. AGL may exclude accounts that have received a once-off credit in the previous 12 months from receiving additional once-off credits.
If your chosen Energy Plan specifies that you receive your bills monthly, that you receive e-bills and/or the plan requires you to pay your bills by Direct Debit, you must comply with these eligibility criteria. Any requirement to pay by Direct Debit applies to all gas and electricity bills on your AGL account number. For AGL Essentials plans, if during the Energy Plan Period you no longer meet the eligibility criteria, or if your bill is not paid by direct debit for any other reason, we may terminate your Market Contract with 20 Business Days’ notice and place you on AGL’s Standard Retail Contract (which includes variable rates that may differ from your chosen Energy Plan). We will write to you if this occurs.
~ You are only eligible to receive one AGL Connect Bonus, such as the Amazon Echo, per supply address during any 12 month period.
5 New Account Flybuys Bonus Points offer available to residential customers who open a new AGL energy account online and link their flybuys membership and AGL account. Offer available until 1 October 2019 (unless extended). Each flybuys membership is only eligible for one allocation of new account flybuys bonus points. Click here for full terms and eligibility criteria.