We’re here to help

We’ll always be here to support our customers and understand it’s an uncertain and worrying time right now. We’re here to provide extra support if you need help managing your ongoing energy costs – now or in the future.



Payment support options

We have options available to suit your financial situation. Here’s what you can do if you need extra help during this time.

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Set up a payment extension

Get a little extra time to pay your next bill.

Organise an instalment plan
Set up a weekly, fortnightly or monthly instalment plan to help with your current and future bills.
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Check for concessions

See if you’re eligible for government concessions, rebates or grants.



Need more help?

  1. Access our hardship programs

    That’s Staying Connected for customers in NSW, QLD, SA or WA, and Payment Support Victoria for customers in VIC.

  2. Find government support

    See what federal and state government support you may be able to access, by downloading our COVID-19 Government Assistance Guide.

If you were on our COVID-19 Customer Support Program, see our program update.



Support for businesses

If your business is experiencing financial hardship and you're worried about whether you can make your next payment, please get in touch by calling us on 133 835.



Energy efficiency tips

We’re always trying to keep our energy bills down. But now that we’re spending more time at home and, in some cases, keeping essential business equipment running, it’s even more important.

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Get energy insights

After we send your e-bill, we’ll estimate how much energy your home used on heating, lighting, standby and more.

Submit your own meter reading

If you have a basic meter, you can send us a reading anytime to update your bill projection.

Keep an eye on things

Quickly check your energy usage anytime the AGL Energy app or get more detailed usage info in My Account.

Getting in touch

The easiest way to get in touch is to message us anytime in the AGL Energy app or My Account. While you’re online, you can also manage and pay your bills, and track your energy usage. 

You can also call us anytime on 131 245.

Need someone to talk to? Events like this can be challenging and the resulting stress can make coping difficult. You can call Lifeline anytime on 13 11 14 and a range of self-help tools are available at lifeline.org.au.



Life support

If you or someone in your house uses life support equipment, it's important that you let us know right away (if you haven't already) by calling 131 245.



Supporting information