Customer support centre

If you or your business need support, we have options available to help you.

We’re here to help

We are here to provide extra support if you need help for your home or business – now or in the future.

Payment support options

We have options available for our residential customers to suit a range of financial situations. Here’s what you can do if you need extra help at home.

Set up a payment extension

Get a little extra time to pay your next bill.

Get Started

Payment extension details

Organise an instalment plan

Set up a weekly, fortnightly or monthly instalment plan to help with your current and future bills.

Get Started

Instalment plan details

Access our hardship programs

Set up a tailored support program relevant to your needs.

Get Started

Find government support

Check for concessions

See if you’re eligible for government concessions, rebates or grants.

Here to help tool

Access our tool to help you connect with tailored financial assistance options.

Manage your energy usage

Bill smoothing

Bill smoothing can help make your payments more predictable by spreading your estimated yearly energy costs over smaller, regular instalments.

Find out more

Energy Coach

Use our Energy Coach tool to access personalised advice on how you can save on your home energy bills - without skimping on comfort.

Find out more

Get energy insights

If you are on e-billing and have a smart meter, we’ll estimate how much energy you used in your home on heating, lighting, stand-by and more.

Learn where your energy's going

Submit your own meter reading

If you have a basic meter, you can send us a reading any time to ensure your bill reflects your actual usage.

Meter read details

View your usage

Check your energy usage any time in the AGL app or get more detailed usage information in My Account.

Go to My Account

Support for businesses

If your business is experiencing financial hardship and you're worried about your next payment, please call us on 133 835, and we can discuss options of a payment extension or instalment plan.

If you’re looking at ways to reduce energy consumption, visit our energy efficiency tips for businesses.

Getting in touch

The easiest way to get in touch is to message us any time in the AGL app or by logging in to My Account. Once you log in, you can also manage your account, pay your bills, and track your energy usage.

You can also call us any time on 131 245.

Need someone to talk to? Life can be challenging and the resulting stress can make coping difficult. You can call Lifeline any time on 13 11 14 and a range of self-help tools are available at