I want more time to pay

Having trouble paying your bill before the due date? See your options below
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What are my options?

If you're having a hard time paying your home energy bills we have options and can help you with an assistance plan

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Am I eligible for a payment extension?

Check in with our digital assistant Alfie to see if you're eligible.

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Give us a call

Speak with us to see if you're eligible for a payment extension.

After calling:

- Press 2
- Press 2 again to request an extension