Contact us

 

Residential gas and electricity enquiries

To get in touch, contact us 24/7 on 131 245

Calling from overseas? You can call us on +613 8633 6000

Pay your bill

You can pay your bill online or by phone using either Visa or MasterCard.

1300 657 386


Small and medium business customer service

To get in touch, contact us 24/7 on 133 835 or request a call back. 

 

Large business customer service

To get in touch, contact us during business hours, Monday to Friday, 8.30am until 5.30pm AEST (excluding public holidays).

1300 793 477

 

Boiler services

To get in touch with our boilers team or for any maintenance requests, contact us during business hours, Monday to Friday, 8am until 4pm AEST (excluding public holidays).

1300 732 245

 

Emergency service

Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault numbers in your state.

000

 

Water emergencies

131 766

 

AGL Solar

For all solar product enquiries call us between 8:30am - 6pm AEST Mon - Fri or visit the AGL solar solutions website.

1300 377 118

 

AGL Rewards

To get in touch, give us a call on 1300 397 079 or email us at aglrewards@agl.com.au.


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Hearing impaired customers (TTY) 133 677 and quote 1300 664 358





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Interpreter Services 1300 307 245





Small and Medium Business call back form

Please fill out the form below and one of our Small Business specialists will call you back within 3 working days.

Small business - request a call back

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Terms

Mail Us
Head office

AGL Energy Limited
Level 24
200 George Street
Sydney NSW 2000
Tel:131 245

Postal address

AGL Energy Limited
Locked Bag 3013
Australia Square NSW 1215

Customer correspondence

Locked Bag 14120 MCMC
Melbourne VIC 8001

Complaints, compliments or suggestions

 

Complaints

You're important to us. If we don't meet your expectations, we want to change that.

For starters: call our Customer Solutions Team 24/7 on 131 245 (or 133 835 if you're a Business customer) and give us as much information as possible about your concern.

Still concerned? Contact our Complaints Team on 1800 775 329 (8am to 6pm AEST, Monday to Friday), via email or by using our Feedback Form.

Help us to help you:

  • Have your account number handy
  • Tell us clearly what the problem is, in as much detail as you can
  • Tell us your preferred outcome

You can also view AGL's Dispute Resolution Policy, or for more detailed information about AGL's complaints handling process, please see our Standard Complaints and Dispute Resolution Policy.

Contacting the Ombudsman

You will find that the majority of matters can be resolved through AGL’s internal complaint process. We ask that you first provide us with the opportunity to exhaust all avenues in resolving your complaint. However, if you’re still not satisfied with the handling of your complaint, you may wish to seek further assistance from the Ombudsman.

You can also contact the Ombudsman at any time for free independent advice and information. See below for details.

Victoria

Energy and Water Ombudsman Victoria
Mail: Reply Paid 469, Melbourne VIC 8060
Phone: 1800 500 509
Fax: 1800 500 549
Email: ewovinfo@ewov.com.au
Web: www.ewov.com.au

Compliments or suggestions

Please complete our Feedback Form.

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