Residential gas and electricity enquiries
Pay your bill
You can pay your bill online or by phone using either Visa or MasterCard.
Small and medium business customer service
Large business customer service
To get in touch, contact us during business hours, Monday to Friday, 8.30am until 5.30pm AEST (excluding public holidays).
To get in touch with our boilers team or for any maintenance requests, contact us during business hours, Monday to Friday, 8am until 4pm AEST (excluding public holidays).
Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault numbers in your state.
For all solar product enquiries call us between 8:30am - 6pm AEST Mon - Fri or visit the AGL solar solutions website.
Hearing impaired customers (TTY) 133 677 and quote 1300 664 358
Interpreter Services 1300 307 245
Please fill out the form below and one of our Small Business specialists will call you back within 3 working days.
Complaints, compliments or suggestions
You're important to us. If we don't meet your expectations, we want to change that.
For starters: call our Customer Solutions Team 24/7 on 131 245 (or 133 835 if you're a Business customer) and give us as much information as possible about your concern.
Still concerned? Contact our Complaints Team on 1800 775 329 (8am to 6pm AEST, Monday to Friday), via email or by using our Feedback Form.
Help us to help you:
- Have your account number handy
- Tell us clearly what the problem is, in as much detail as you can
- Tell us your preferred outcome
Contacting the Ombudsman
You will find that the majority of matters can be resolved through AGL’s internal complaint process. We ask that you first provide us with the opportunity to exhaust all avenues in resolving your complaint. However, if you’re still not satisfied with the handling of your complaint, you may wish to seek further assistance from the Ombudsman.
You can also contact the Ombudsman at any time for free independent advice and information. See below for details.
New South Wales
Compliments or suggestions
Please complete our Feedback Form.
Visit the Community
Search for answers or ask a question at the AGL Community: connect, contribute and collaborate on all things energy.