When there's high demand on the electricity grid, we'll invite you to join a 'peak event' where we ask you to reduce your energy usage4.
If you meet the reduction target we set, you'll earn a $5 or $10 credit on your electricity bill.
You can participate in as many or as few events as you like, and it’s free to join2.
$5
for each 1-hour
peak event
$10
for each 2 or 3-hour
peak event
Once you’ve joined, here’s how to participate in each event.
We’ll invite you to join a peak event and give you a personalised energy target.3
Avoid using large appliances for 1–3 hours during the peak event.4
We’ll check your usage and let you know within 7 days if you’ve earned an energy bill credit.3
To reduce your energy use4 during a peak event, consider switching off or delaying the use of large appliances (while staying safe of course!).
Small changes, meaningful rewards
To be eligible to participate, you need to:
have an active AGL electricity plan under a market contract (which could include a solar plan4)
have a remotely read digital smart meter installed on your property. Not sure if you have one? Contact us
be a residential owner or tenant responsible for the electricity account at your address
be located in Victoria, New South Wales, South Australia or Queensland
consent to receive AGL marketing by email and text message.
Find the full eligibility criteria in the Peak Energy Rewards Terms & Conditions.
Energy savings are measured in kilowatt-hours (kWh), which is a unit of energy that measures your home’s electricity use in an hour.
You’ll be rewarded with bill credits if your electricity use is lower than your reduction target during the event4.
These targets are determined before each event and are based on your existing energy usage data. The targets we set will change from event to event, based on your energy use at home.
Learn about participating in Peak Energy Rewards.
If you have an active solar plan with AGL, you can also participate in peak events. We might ask you to export your solar panel energy instead of switching off appliances.
Learn about participating in Peak Energy Rewards.
Peak Energy Rewards is a demand response program. This means when there’s increased demand on the electrical grid, we’ll invite you to temporarily shift or reduce home energy consumption4. Demand response helps balance energy demand and improve grid stability, and could even impact energy prices.
Peak events are unplanned and can take place anytime throughout the day, often triggered by extreme weather conditions or energy supply constraints. Shifting energy use during these periods helps us to manage peak demand and the risks it causes, such as power outages.
If you don’t want to participate in a peak event you can simply ignore the SMS – there are no penalties for skipping events.
If you’d like to stop receiving notifications about events altogether, you can opt out of Peak Energy Rewards.
You can also opt out of receiving AGL marketing at any time after you leave Peak Energy Rewards.
Important things to know
¹$5 is the maximum available credit per 1 hour event and $10 is the maximum available credit per 2–3 hour events if you: (1) opt in to an event, and (2) reduce your energy usage to or below your pre-set personalised energy reduction target. Targets will be set for your individual property and notified to you prior to each event and may differ with each event.
²Available to residential AGL electricity customers with a digital ‘smart’ meter in VIC, NSW, SA & QLD (in areas where AGL operates). See full Terms and Conditions here.
³By opting in to the Peak Energy Rewards Program, you agree to receive Peak Energy Rewards communications, including by SMS and email.
4If you're a solar customer, we may ask you to reduce your solar energy use by exporting more solar to the grid. Learn more.
