12 months Amazon Prime on us when you switch your home energy or internet to AGL1

Free delivery on eligible items, plus access to a wide range of entertainment benefits including Prime VideoAmazon Music and more.

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Switch your home energy or internet to AGL or choose us for your energy or internet when moving house to enjoy 12 months of Amazon Prime, on us.1 As an Amazon Prime member, you'll get fast, free delivery on eligible items on Amazon.com.au, great entertainment, exclusive early access to deals and more. With all the shows, music, books and shopping you can imagine, that’s all together great value.

Add Carbon Neutral, certified by Climate Active to your new electricity or gas plan at no extra cost for 12 months.2

Plus save $15/mth on unlimited data nbnTM internet when combined with AGL energy.3

Amazon and Carbon Neutral offers not available in conjunction with selected AGL promotional offers. View full terms and conditions.

Amazon Prime benefits

Domestic delivery

Expedited delivery with no minimum purchase on Amazon’s expanding domestic Prime eligible selection on Amazon.com.au. Get your order in as fast as 2 business days.                                                  

Prime Video

Watch popular movies and TV shows at no extra cost. Watch on your TV, tablet, mobile device, or on the web. Stream online or download for offline watching.

 

Amazon Music

As a Prime member, you can stream 2 million songs ad-free and hundreds of thousands of podcasts. Listen on your favourite devices and download to listen offline.

 

Prime Gaming

Enjoy a selection of free games every month, access to free in-game loot, a Prime Gaming channel subscription every 30 days, an expanded set of chat emotes and colours, an exclusive chat badge, and more.

International Delivery

Enjoy free international delivery on millions of Prime eligible orders over $49 from Amazon international stores when you shop from Amazon.com.au.

Prime Shopping

As a Prime member enjoy 30-minute early access to Prime eligible lightning deals and exclusive access to special shopping deals and events on Amazon.com.au.

Prime Reading

As a Prime member, you can read as much as you like from over a thousand top e-books, short works, comics, children's books and more.                                       

Alexa Voice Shopping

With voice-enabled services like Amazon Music, Prime Video, shopping and more, you can amplify your Alexa experience by signing up to Amazon Prime.                        

Frequently Asked Questions

Activation

You will receive your activation code via email or mail, as soon as your energy or broadband service is transferred to AGL. This could take a couple of days or a few weeks.

No. You are only eligible for one Amazon Prime membership per household.

You have until 31 December 2022 to redeem the offer.

You will need to contact Amazon Prime at amazon.com.au/help

No. The activation code is for your use only and should not be given to a third party for use.

Please contact AGL on 13 12 45. We will be able to look up your account and provide you with your activation code again.

No. The offer code expires after 31 December 2022. Unfortunately, you are no longer eligible.

 

Eligibility

Great news! You are still eligible for the offer. Once you redeem the activation code, you will not have to pay for your membership for 12 months.

No. You are only eligible for one membership per household.

Unfortunately this offer is only available to customers connecting a new product or moving existing services to a new property.  For example if you are an existing AGL customer connecting a new AGL energy or broadband service at a home you are moving into, you will be eligible for the offer.  You are also eligible for the offer if you move house and move your existing AGL services to your new property.

 

Amazon Prime Membership

No. Your Amazon Prime membership is valid for 12 months, regardless of whether you leave AGL.

You will have the option of retaining your membership at your own cost or cancelling. If you don’t cancel your membership at the end of the 12 months, you will automatically be charged at the applicable rates, which can be found at amazon.com.au/prime. Amazon will contact you at the end of the 12 months.

Yes. If you’re already an Amazon Prime member you will not need to provide your details again. However, if you are activating an Amazon membership for the first time you will need to provide your credit card details. You will not be charged anything for the first 12 months, and will have the option of cancelling your membership before any charges apply.

 

Carbon Neutral

As part of this offer you may choose to  add Carbon Neutral, certified by Climate Active, to your new electricity or gas service at no cost for the first 12 months.

This will enable you to contribute to carbon offset projects that have real environmental benefits for the planet.

Our current projects that reduce greenhouse gas emissions include the Kenya Burn Stoves project and the Westmere Native Forest Regeneration in NSW.

Keep in mind, this offer won’t be available for any existing electricity or gas service you may have with AGL.

If you are eligible and choose to add Carbon Neutral to your energy plan as part of the Amazon Prime offer, you will receive an upfront credit of $52.15 for electricity and/or $26.08 for gas, equivalent to 12 months of Carbon Neutral charges. These credits will appear on your first bill as 'Carbon Neutral Promotion.'

You would have received an upfront credit of either $52.15 for electricity or $26.08 for gas on your first bill, to offset 12 months of Carbon Neutral charges.  You will then subsequently see weekly charges of $1 for electricity and/or $0.50 for gas on your bill until you cancel your AGL service or opt out of Carbon Neutral by contacting AGL.

At the end of 12 months you will continue to be charged for Carbon Neutral unless you decide to opt out. You can opt out of Carbon Neutral at any time by contacting AGL.

Yes. As part of the Amazon Prime offer, you will also have the opportunity to add Carbon Neutral to your AGL electricity or gas service at your new property, at no extra cost for the first 12 months. You will receive an upfront credit on your first bill, equivalent to 12 months of Carbon Neutral charges. You will otherwise be charged at the applicable rates until you cancel your AGL service or opt out of Carbon Neutral by contacting AGL.

1Amazon Prime offer: available to customers who switch their home energy or internet to AGL from another retailer or who choose AGL for their energy or internet when moving home. Offer only available to customers who sign up directly with AGL via agl.com.au or by calling 131 245. Not available to customers who exercise their cooling off rights or who cancel their plan before AGL becomes the responsible retailer at the supply address. Offer not available in conjunction with selected promotional offers. Limited to one Amazon Prime 12-month membership per household in a 12-month period. Membership must be activated by 31 December 2022. Offer subject to change. Cancel your Amazon Prime membership anytime via amazon.com.au. Amazon.com Inc. and its affiliates are not sponsors of this promotion. Amazon Prime is $6.99/month after the promotional offer period ends. Amazon, Amazon Prime and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Offer ends 7 March 2022, unless varied by AGL. Amazon Prime does not form part of or change your energy plan. View full terms.

2Carbon Neutral offer: not available with existing AGL services or in conjunction with selected AGL promotional offers. Eligible customers who add certified Carbon Neutral to their new AGL electricity or gas service will receive a $52.15 credit on their first electricity bill and/or a $26.08 credit on their first gas bill (as applicable), equivalent to 12 months of Carbon Neutral charges. Customers will otherwise be charged at the rate of $1/week for electricity and $0.50/week for gas (GST incl.) until you cancel your AGL service or opt out of Carbon Neutral by contacting AGL. These rates are subject to change. Carbon Neutral does not form part of or change your Energy Plan or applicable Rates. AGL's carbon neutral products are certified by Climate Active. Offer ends 7 March 2022, unless varied by AGL.

3Monthly nbn plan discount ends if you cancel your AGL energy. Acceptable Use Policy applies. nbnTM, nbn co and other nbnTM logos and brands are trademarks of nbn co limited and used under license.